Information System Specialist

Caterpillar · Bengaluru

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Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Job Summary

The IS Specialist plays a key role in shaping the future of Solution Reliability by helping the organization move beyond monitoring practices toward intelligent, proactive, and autonomous operations. This position focuses on leveraging data, advanced analytics, artificial intelligence, and emerging technologies to improve operational decision-making, anticipate potential challenges, and strengthen the reliability of business-critical solutions.

Working across a highly integrated application landscape, the role is responsible for identifying opportunities to improve resiliency, operational maturity, and business continuity while reducing technology-related risks. The position serves as a technical expert who combines deep business process knowledge with innovation and analytical thinking to deliver capabilities that improve visibility, accelerate issue prevention, and enable more predictable business outcomes.

What You Will Do

• Develop AI-powered solutions, intelligent agents, and data-driven capabilities that enhance solution reliability, uncover hidden system issues, and proactively identify emerging risks before business impact occurs.
• Leverage operational telemetry, incident trends, performance metrics, and business data to generate actionable insights and identify opportunities for reliability improvement and risk reduction.
• Drive Solution Reliability initiatives across critical business applications by improving system stability, resilience, observability, and operational effectiveness.
• Partner with project, application, infrastructure, and architecture teams to ensure operational readiness, automation, monitoring, and support requirements are incorporated into solution designs and go-live plans.
• Conduct reliability and operational readiness assessments for major releases, implementations, and system changes, identifying potential risks and recommending mitigation strategies.
• Design and enhance autonomous operational capabilities, including predictive monitoring, intelligent alerting, automated remediation, and self-service operational solutions.
• Collaborate across IT and business teams to optimize application performance, improve service reliability, and drive continuous improvement initiatives.
• Evaluate and implement emerging AI, automation, and observability technologies that accelerate autonomous operations and improve business outcomes.

What You Have

Required Qualifications

• Bachelor’s degree in computer science, Information Technology, Engineering, Data Science, or a related technical discipline.
• Strong SAP knowledge and experience working with SAP applications and business processes is required
• Significant experience supporting and enhancing complex enterprise applications, integrated systems, and business-critical technology solutions.
• Strong understanding of Parts applications, integrations, interfaces and business processes.
• Experience analyzing operational telemetry and bringing the insights from that
• Experience developing or implementing AI-powered solutions, intelligent agents, automation frameworks, predictive analytics, or data-driven operational capabilities.
• Strong knowledge of monitoring, alerting, observability, and operational readiness practices across enterprise technology environments.
• Proven ability to collaborate effectively with application, infrastructure, architecture, project, and business teams to deliver reliable and scalable solutions.
• Strong analytical and problem-solving skills with the ability to investigate complex issues, identify root causes, and implement sustainable improvements.
• Experience evaluating and adopting emerging technologies to improve operational efficiency, reliability, and business outcomes.
• Excellent verbal and written communication skills, with the ability to translate technical findings into actionable business insights.

Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.

Technology Advising: Knowledge of effective advisory methods and ability to provide valued information and advice to clients regarding products, technologies, services and solutions for a specific technology domain.

Application Design, Architecture: Knowledge of application design and architecture principles and practices; ability to utilize application design methodologies, tools, and techniques to convert business requirements and logical models into a technical application design.

Requirements Analysis: Knowledge of tools, methods, and techniques of requirement analysis; ability to elicit, analyze and record required business functionality and non-functionality requirements to ensure the success of a system or software development project.

System and Technology Integration: Knowledge of the features and facilities of systems; ability to integrate and communicate among applications, databases and technology platforms.

System Testing: Knowledge of system and software testing; ability to design, plan and execute system testing strategies and tactics to ensure the quality of software at all stages of the system life cycle.

Systems Software Infrastructure: Knowledge of computer architecture and system software interaction; ability to design and build a fundamental architecture of operating systems, database management systems, communications protocols, compilers and other development tools.

Technical Troubleshooting: Knowledge of technical troubleshooting approaches, tools and techniques; ability to anticipate, recognize, and resolve technical issues on hardware, software, application or operation.

Caterpillar is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, Caterpillar offers many job opportunities outside of India which can be found through our employment website at www.caterpillar.com/careers.

What You Will Get:

Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world. Here you earn more than just wage, because we value your performance, we offer a total rewards package that provides day one benefits along with the potential of a variable bonus. Additional benefits include paid annual leave, flexi leave, medical and insurance (prorated based upon hire date).

Final Details:

Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application – please use the candidate log-in on our career website as it will reflect any updates to your status.

If you are interested in joining our team, please apply using an English version of your CV. We look forward to meeting you!

This Job Description is intended as a general guide to the job duties for this position and is intended for the purpose of establishing the specific salary grade. It is not designed to contain or be interpreted as an exhaustive summary of all responsibilities, duties and effort required of employees assigned to this job. At the discretion of management, this description may be changed at any time to address the evolving needs of the organization.

About Caterpillar

Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.

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Caterpillar is an Equal Opportunity Employer.  Qualified applicants of any age are encouraged to apply

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