Training Specialist

MSD Animal Health · Wellington

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Job Description

Training Specialist

• Permanent, full-time field-based role with competitive remuneration, benefits, and tools of trade provided, including a company car, laptop, and iPad
• Full training provided: this role would suit a passionate, motivated, customer-focused individual who enjoys building strong relationships, supporting customers and working collaboratively, with an interest in agriculture and contributing to business growth.
• Career growth: build your expertise in dairy technology, strengthen your industry knowledge and grow your career in an innovative and evolving agricultural sector.
• Location: Territory to be discussed within the greater Waikato area. Living location flexible within the Upper North Island.

As a Training Specialist, you will play a key role in supporting customer success for our company’s Animal Health Technology Solutions across New Zealand. You’ll deliver high-quality customer onboarding, training, and ongoing support to help customers confidently adopt and use our technology solutions.

Working closely with customers, the company’s Animal Health team, dealers, and business partners, you’ll help build user capability, support product adoption, coordinate issue resolution, and contribute to a strong end-to-end customer experience.

What You Will Do

Responsibilities include, however not limited to:

Customer Training and Onboarding

• Deliver onboarding, training, and refresher sessions for end users of our company’s Animal Health technology solutions
• Assess customer training needs and tailor delivery to customer capability, operational context, and product use
• Support customers to build confidence and capability in using hardware, software, and related systems
• Help ensure customers receive the training and support required to achieve value from our company’s Animal Health technology solutions throughout the customer lifecycle

Customer Support and Issue Coordination

• Provide first-line product support and troubleshooting for customer queries relating to hardware, firmware, and software
• Identify, document, and help coordinate resolution of customer issues with relevant our company’s Animal Health colleagues, dealers, or business partners
• Maintain accurate records of customer issues, actions, owners, and follow-up requirements
• Assist with minor equipment repairs, updates, and system improvements where appropriate

Internal Capability and Knowledge Sharing

• Deliver product training and upskilling for new and existing our company Animal Health employees and business partners to maintain strong product knowledge
• Support the development, review, and maintenance of training materials, user guides, and related documentation
• Help ensure customers, staff, and business partners are informed of relevant software improvements, new releases, and new features

Field Engagement and Commercial Support

• Travel extensively across the territory to work directly with customers and support successful product adoption
• Support sales and customer support teams throughout the sales process, onboarding, and ongoing customer engagement
• Contribute to awareness and promotion of company’s Animal Health technology solutions through customer meetings, demonstrations, field days, conferences, and industry events
• Assist with sales presentations and dealer support activities where appropriate
• Support customer engagement through approved communication channels, including user community platforms

What You Must have

• Agricultural, dairy, or farming experience is highly desirable
• Experience delivering training, onboarding, coaching, or user education in a customer-facing environment
• Strong verbal and written communication skills
• Confidence facilitating training for individuals and groups of customers or industry stakeholders
• Ability to assess training needs and adapt delivery to different technical and operational audiences
• Strong troubleshooting, problem-solving, and analytical skills
• Ability to coordinate multiple priorities, manage territory travel, and work independently
• Strong relationship management skills and a customer-first mindset
• Ability to engage credibly with customers and stakeholders across a range of technical and operational settings
• Strong computer literacy and comfort learning new systems and digital tools
• Experience using CRM software, ideally Salesforce, is desirable
• Strong record-keeping and documentation skills
• A strong understanding of, and passion for, New Zealand agricultural industries
• Full, current New Zealand driver’s licence

What You Can Expect

• The opportunity to make a meaningful impact by helping customers succeed through training, support, and capability building
• A field-based role with variety, autonomy, and the chance to work directly with customers across New Zealand
• Support from a trusted global animal health organisation that values collaboration, learning, and continuous improvement
• The chance to grow your skills, deepen your expertise, and expand into new opportunities within a dynamic and evolving business
• A collaborative team environment where you’ll work alongside passionate, like-minded people who are committed to making a difference

We are proud to be a company that embraces the value of bringing talented and committed people together. The fastest way to breakthrough innovation is when ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive workplace.

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Search Firm Representatives Please Read Carefully 
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

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