Manager, Team Member Engagement

Hilton Worldwide · McLean

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Exceptional Hospitality Starts with You

This role is based at our corporate office in McLean, VA

This is your chance to be part of a Corporate Human Resources team at a top global hospitality company! As a Manager, Team Member Engagement, you will partner with our business leaders to attract, retain, and develop Hilton's most important asset, our Team Members. On the Team Member Engagement team reporting to the Senior Manager, Team Member Engagement, you will lead the planning, coordination, and execution of all activations and events on the 6th floor, ensuring each experience reflects Hilton's commitment to hospitality, innovation, and excellence.

What you'll do during a typical day:

• Manage daily operations of Hilton's Team Member amenity floor.
• Manage bookings, scheduling, vendor coordination, contracts, invoicing, inventory, and administrative processes.
• Develop and maintain operating procedures for the space.
• Ensure all facilities, technology, furnishings, and experiences are maintained to a high standard.
• Be the primary contact for Team Members utilizing the space.
• Plan and execute a dynamic calendar of experiences, activations, demonstrations, and showcases.
• Monitor space utilization and recommend opportunities to increase engagement and participation.
• Lead logistics for 6th-floor events, including setup, AV coordination, catering, vendor management, and day-of execution.
• Serve as the tech lead for virtual and hybrid meetings, including town halls, webinars, leadership broadcasts, and enterprise events; manage event technology, conduct pre-event testing, oversee live production, troubleshoot issues in real time, and ensure a seamless experience for presenters and participants.
• Deliver exceptional hospitality experiences for Team Members and visitors.
• Troubleshoot and resolve operational issues in real time.

How you'll collaborate with others:

• Partner with business functions to bring wellness, learning, innovation, and brand experiences to life.
• Partner with the Senior Manager to continuously evolve the Team Member experience.

Projects you'll take ownership of:

• Create promotional materials and communications to drive awareness of upcoming experiences.
• Support planning and execution of enterprise Team Member events and engagement initiatives.
• Assist with project management, event logistics, communications, and onsite event support.

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