Senior Director, BPS Category Support

Hilton Worldwide · McLean

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Exceptional Hospitality Starts with You

This role is based at one of our corporate offices in McLean, VA or Memphis, TN

This is your chance to be part of an in-house Brand Performance Support (BPS) team that delivers responsive support to Hotel Leaders across over 9,000 hotels through close collaboration with many parts of the business!

As a Senior Director, BPS Category Support reporting to the Vice President of BPS, you will work with the Global Brand Leaders to support the execution of brand strategies that performance delivery and service optimization.

What you'll do during a typical day:

• Focus on serving the Category Leader's needs to ensure the hotel support needs are met.
• Work as a collaborative and trusted partner to manage the needs and expectations of the Category Leader in concert with the BPS resources available to accomplish the support.
• Understand the objectives of the Category and its Brands to ensure the Category Support teams are deployed in the most impactful manner that drive the highest results.
• Lead a team of Directors and Managers to deliver customized support for hotels within the Category and its Brands.
• Represent BPS across the enterprise in multiple projects, work groups, and initiatives related to the Category and its Brands.
• Provide overall hotel support status, gain consensus on hotel support deployment and “opportunity” hotel prioritization.
• Be the voice and advocate of Hilton with “supported” hotels to ensure brand compliance and representation.
• Craft and deliver impactful communications, including presentations, to internal and external audiences and senior-level partners.
• Ensure all Category/Brand hotel support activities are documented in Salesforce.

How you'll collaborate with others:

• Participate in monthly Brand Compliance Committee Meetings, Monthly Commercial Focus Meetings, and other meetings/events involving the Category where BPS representation is needed/requested.)
• Partner with other BPS Senior Directors to ensure the “BPS central support” components are used and maximized (ie, Targeted Coaching Emails, Boost Action Plans).

Projects you'll take ownership of:

• Oversee BPS Ramp Up programmatic support with special focus on new brands and conversion hotels.
• Oversee the facilitation and coordination of hotel consultation efforts within the Category, assess the quality and consultation recaps, and the necessary follow-up on agreed upon action steps to be taken by the hotels.

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