Nursing Intake Specialist

Graham Healthcare Group · Nash

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Job Title 

Location

Employee Type

Working Hours Per Week

Summary

The Nursing Intake Specialist is responsible for initiating the first contact between the nursing team and patient. The specialist will work with Nursing Management and Nursing supervisors to coordinate new patient initial visits. Participates in Quality Improvement Projects as directed. The specialist will attend to the patient’s needs with utmost patience, care, compassion, and understanding.

Essential Duties and Responsibilities

Include the following. Other duties may be assigned, as necessary.

• Schedule new patients with CSI Nursing and collaborate with the agency team to staff new patients when contracted agency services are required.

• Conduct a phone interview with new patients upon pharmacy initiation to schedule their initial visits.

• Introduce patients to their assigned Nursing Supervisor, including providing appropriate contact information.
• Provide patients with a clear overview of the home infusion process.
• Collect and document patient scheduling preferences (e.g., preferred dates and times).
• Document accurate and timely clinical data in the patient record.
• Conduct disease-specific clinical assessments, as applicable.
• Maintain continuity of care by documenting actions taken, irregularities identified, and ongoing patient needs.
• Collaborate with Intake Prep, Patient Care Coordination, Pharmacist Verification, and other departments involved to ensure a complete and efficient referral process.
• Maintain patient confidentiality and uphold all privacy standards.
• Demonstrate professionalism and maintain effective working relationships with all company personnel.
• Provide high quality services to the home-care patient and the home-care referral source.
• Stay current with professional standards by attending workshops, reviewing literature, networking, and participating in relevant professional organizations.
• Adhere to all company policies, procedures, and compliance requirements.
• Consistently represent the organization in a professional manner.
• Perform additional duties and responsibilities as assigned.

Additional Responsibilities for IgCN-Certified Nurses

Clinical staff who hold an active IgCN certification may be required to participate in CSI’s Immunoglobulin Mentorship Program as part of their role. Participation is dependent on operational needs and program assignments.

• Serve as an IgCN mentor to new or transferring nursing staff who are local or regional to the mentor, as assigned.
• Provide guidance, coaching, and professional support to less experienced nurses to support safe and effective immunoglobulin therapy delivery.
• Assist with training activities as outlined by the Ig educator, including review of educational materials, infusion protocols, and patient care standards.
• Support skills development through direct observation, coaching, and feedback related to immunoglobulin administration and patient management.
• Act as a clinical resource to the assigned mentee throughout the defined orientation or transition period.
• Participate in document review, including competency checklists, orientation materials, and required training records.
• Conduct direct observation of clinical practice as required and assess the mentee’s level of competency within the defined orientation period.
• Document mentorship activities, observations, and competency assessments in accordance with CSI policies and accreditation requirements.

Qualification Requirements

The incumbent is expected to conduct all communication and assignments professionally with peers, supervisors, subordinates, vendors, customers, and the public.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Provide the highest level of professionalism, responsiveness, and communication to build and maintain the maximum customer base possible.
• Must possess the ability to multi-task and frequently change direction.
• Work experience as a professional nurse, preferably in a like work environment.
• Must possess the ability to make independent decisions, when necessary.
• Must possess the ability to deal tactfully with a team of inter-disciplinary professionals, residents, family members, visitors, government agencies, and the public.
• Must be knowledgeable of nursing and medical practices and procedures, as well as state, federal and regulatory requirements that pertain to long-term care.
• Must be able to interpret and implement the programs, goals, objectives, policies, and procedures of CSI
• Basic level skills in Microsoft Excel, PowerPoint, and Word.
• Must have and maintain a valid driver's license, maintain automobile insurance coverage, and have access to a reliable automobile.

Education and/or Experience

• Active Licensed practical/vocational nurse
• Two years’ experience working as a nurse in a Specialty Pharmacy (preferred)

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee regularly is required to stand, walk, sit, climb stairs, use hand to finger, handle or feel objects, tools, or controls; and reach with hands and arms.

The employee frequently lifts and/or moves up to 20 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job generally operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. While performing the duties of this position, the employee may travel by automobile and be exposed to changing weather conditions.

NOTICE: Successful completion of a drug screen prior to employment is part of our background process, which includes medical and recreational marijuana.

By supplying your phone number, you agree to receive communication via phone or text.

CSI Pharmacy is an Equal Opportunity Employer

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