Digital Product Director
JPMorgan Chase · New York City
Chase is on a mission to make financial health simple, intuitive, and accessible for everyone — and the products you build will be at the center of that mission. As a leader at one of the world's most innovative financial institutions, you'll have the resources, data, and scale to create experiences that genuinely change how people manage their money.
As a Product Director at JPMorganChase within Consumer & Community Banking, you will own the vision, strategy, and end-to-end product development of personal financial management features and capabilities — including next-generation agentic experiences that proactively guide customers toward smarter financial decisions. You will lead a team of product professionals and partner across design, engineering, data, and business to bring transformative digital products to life at scale. This is a high-impact role at the intersection of consumer finance, artificial intelligence, and human-centered design, where your work will directly shape the financial lives of millions of Chase customers.
Job Responsibilities
- Define and drive the multi-year product vision and strategy for personal financial management features and agentic experiences within Chase Digital
- Lead end-to-end product development from discovery and ideation through launch, iteration, and scale
- Translate customer insights, market trends, and business priorities into a clear, actionable product roadmap
- Champion agentic and AI-powered experience design, identifying opportunities to proactively surface personalized financial guidance for customers
- Partner with engineering, design, data science, and operations leaders across Consumer & Community Banking to align on priorities and deliver high-quality product outcomes
- Define and track key performance indicators, using data and experimentation to continuously improve product performance and customer impact
- Influence senior stakeholders and executive leadership through compelling storytelling, clear prioritization frameworks, and outcome-driven narratives
- Build, mentor, and develop a high-performing team of product managers, fostering a culture of curiosity, ownership, and customer obsession
- Identify and navigate risks, dependencies, and trade-offs across a complex, matrixed organization
Required Qualifications, Capabilities, and Skills
- Formal training or certification on product engineering concepts and 10+ years applied experience
- Demonstrated experience leading product strategy and development for consumer-facing digital products at significant scale
- Proven ability to define and execute a product vision that balances customer needs, business outcomes, and technical feasibility
- Deep understanding of personal financial management, consumer banking, or adjacent fintech domains
- Experience building and shipping AI-powered or agentic product experiences
- Strong analytical and data-driven decision-making skills, with experience using experimentation and metrics to guide product direction
- Exceptional communication and executive presence, with the ability to influence and align senior stakeholders across functions
- Experience leading and developing teams of product managers in a fast-paced, complex environment
Preferred Qualifications, Capabilities, and Skills
- Experience working within financial services, consumer-facing fintech, or highly regulated digital product environments
- Experience leading development of AI-powered and Agentic products
- Track record of launching zero-to-one products as well as scaling mature platforms
- Experience with agile product development methodologies and cross-functional delivery models
- Experience using agentic product development tools throughout the lifecycle to improve velocity and quality
- Background in behavioral economics, financial wellness, or consumer money management tools
Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
Lead innovative money management experiences that empower millions of customers to achieve lasting financial wellness