Experience Design Senior Associate

JPMorgan Chase · Glasgow

As an Experience Designer Senior Associate in Payments Experience Design, you will shape end-to-end enterprise payment experiences that balance business goals and customer needs, informed by user research and insights. You will work as part of a collaborative design and research practice, partnering closely with product, engineering, data, and research to deliver inclusive, accessible solutions and improve our offerings.

This role blends strong experience design craft (interaction design, information architecture, visual design, storytelling) with an implementation-aware mindset. You will think in components, states, patterns, and behaviors to preserve design intent from concept through build, and use AI-assisted workflows responsibly to accelerate exploration and prototyping while maintaining a high bar for quality and accessibility.

Job Responsibilities

Design elegant solutions to interaction and workflow problems and ensure consistency across products and platforms
Apply information architecture and storyboarding to improve navigation, findability, and usability in complex enterprise experiences
Create and iterate on wireframes and prototypes at the right fidelity to align stakeholders and de-risk implementation
Define behavior across key states and edge cases (loading, empty, error, permissions, data changes) and document intent clearly for engineering
Work within and contribute to a component-based design system by applying patterns consistently and specifying component usage (variants, states, constraints)
Use qualitative and quantitative inputs to inform decisions, including interpreting complex data and turning it into actionable insights
Apply inclusive design and accessibility guidelines throughout the process, partnering on validation as needed
Operate iteratively by incorporating feedback, research insights, and product constraints into improved outcomes
Use AI-assisted design and development workflows to accelerate exploration (e.g., generating variants, summarizing insights, drafting UX copy) while ensuring accuracy, data sensitivity, and accessibility

Required qualifications, capabilities, and skills

Applied experience in UX, product design, interaction design, or a related role focused on improving digital products and services
Strong visual and interaction design craft, with clear communication of rationale and tradeoffs
Proficiency in storyboarding, wireframing, and prototyping using industry-standard tools (e.g., Figma and related workflow tools)
Demonstrated ability to interpret complex information and data and translate it into clear experience decisions
Proficient understanding of inclusive design, accessibility guidelines, and assistive technologies, with experience delivering accessible digital experiences
Demonstrated ability to incorporate AI-assisted tools into a design workflow responsibly to increase speed and quality, with attention to data sensitivity, accuracy, and accessibility
Strong cross-functional collaboration skills and comfort with critique and ambiguity

Preferred qualifications, capabilities, and skills

Familiarity with financial services and enterprise workflow complexity
Implementation-aware skillset (components, patterns, states) and ability to produce clear behavior specs for engineering handoff
Knowledge of front-end fundamentals (HTML/CSS and basic JavaScript concepts) and/or experience with code-based prototyping
Familiarity with design system concepts such as tokens and scalable UI patterns
Familiarity with Git-based workflows for collaborating with engineering partners

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Design end to end payment experiences that balance business goals and customer needs, guided by user research and clear insights.

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