Business Manager – Operations Finance & Business Management

JPMorgan Chase · London

International Consumer Banking (ICB) is a dynamic and growing business within JPMorganChase. As a Business Manager in ICB Finance & Business Management – Operations, you will partner closely with Operations leaders and key stakeholders to provide day-to-day business management across the function. You will help us drive execution discipline across priorities, investments, and delivery against objectives and key results. You will ensure leaders have clear visibility into what is in flight, what it costs, progress against goals, and the decisions needed to move work forward.

Joining ICB means working in an environment that values continuous learning, mobility, collaboration, and the opportunity to grow your expertise while contributing to meaningful work. It’s a great team for people who want to develop their product knowledge, sharpen problem-solving skills, and help build solutions that support both customers and colleagues at scale. You will partner with Operations leaders to drive planning, reporting, and execution discipline across priorities, spend, and delivery. You will be a connector across stakeholders, translating complex information into simple, decision-ready stories. If you enjoy a fast pace, strong partnerships, and driving outcomes, this role offers broad exposure and impact.

Job responsibilities

Own end-to-end financial accountability for Operations, including budget submissions, headcount planning, forecasting governance, investment tracking, and initiative reporting
Track key performance and efficiency metrics and translate insights into actions that improve spend effectiveness and decision-making
Support executive ad-hoc requests with responsiveness and sound judgment on prioritization
Organize complex information into clear, compelling materials, leveraging strong Excel and PowerPoint skills
Communicate effectively with business partners to understand project needs and drive next steps
Project manage and deliver key workstreams and associated deliverables
Coordinate team activities and prepare materials for town halls and strategy working sessions
Maintain internal resources and documentation on collaboration sites (for example, SharePoint)
Identify opportunities to simplify, improve, and add value to existing business processes through collaborative initiatives

Required qualifications, capabilities, and skills

Bachelor’s degree in Business, Finance, Economics, or a related field
Prior experience in Finance, Business Management, or a Chief Operating Officer function
Strong financial acumen, including experience managing budgets, headcount, forecasts, and variance analysis
Proven experience delivering timely, high-quality presentations and/or reporting for projects and stakeholders, with strong attention to detail
Excellent communication, organization, and project management skills
Experience translating metrics into concise executive-level narratives and dashboards
Ability to articulate and apply thoughtful rationale in design and content decisions
Proficiency in Microsoft Office, including Excel and PowerPoint (including pivot tables)
Self-motivated and able to work with a high degree of independence

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Partner with Operations leaders to drive planning, reporting, and execution discipline across priorities, spend, and delivery.

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