Support Engineer – Azure Application Support
Publicis Groupe · San Jose
Overview
At Publicis Sapient, we help clients rethink and build solutions that power their digital transformation.
We are looking for a Support Engineer – Azure Application Support to join our Technology team.
In this role, you will ensure operational stability and responsiveness for the OpenFlight application — an event-driven, point-to-point middleware supporting trip-based reservations among external partners and internal systems.
Responsibilities
At Publicis Sapient, we help clients rethink and build solutions that power their digital transformation.
We are looking for a Support Engineer – Azure Application Support to join our team.
In this role, you will ensure operational stability and responsiveness for the OpenFlight application. This event-driven, point-to-point middleware supports trip-based reservations between external partners and internal systems.
Your Impact
- Review and monitor incidents in ServiceNow for the OpenFlight application support team.
- Perform triage analysis by reviewing logs and diagnosing issues to determine appropriate resolution paths.
- Assign incidents to relevant technical or functional teams and follow through on resolution progress.
- Collaborate with Technical Program Managers (TPMs) and engineers to expedite root-cause identification and fixes.
- Participate in daily stand-ups (1–2 hour overlap required) for proactive communication and coordination.
- Ensure system reliability and performance KPIs are consistently achieved.
Qualifications
Skills & Experience
- Strong experience with Microsoft Azure services — including Event Grid, Service Bus, API Management, Cosmos DB, Functions, and App Services.
- Working knowledge of C# / .NET frameworks and debugging.
- Experience analyzing system logs and monitoring outputs for issue triage and diagnosis.
- Hands-on experience with ServiceNow or equivalent incident management systems.
- Understanding of OAuth 2.0, Microsoft Entra ID (Azure AD) authentication, and role-based access.
- Strong collaboration and communication in distributed team environments.
- Analytical and problem-solving skills in an enterprise application support context.
Set Yourself Apart With
- Experience supporting event-driven architectures, middleware, or integration platforms.
- Exposure to asynchronous messaging or event orchestration frameworks.
- Certification in Microsoft Azure Administrator or Azure Developer Associate.
- Familiarity with CI/CD pipelines, deployment monitoring, or automation.
- Background supporting travel, reservation, or transaction-heavy systems.
Additional information
At Publicis Sapient, we help clients rethink and build solutions that power their digital transformation.
We are looking for a Support Engineer – Azure Application Support to join our team.
In this role, you will ensure operational stability and responsiveness for the OpenFlight application. This event-driven, point-to-point middleware supports trip-based reservations between external partners and internal systems.
Your Impact
- Review and monitor incidents in ServiceNow for the OpenFlight application support team.
- Perform triage analysis by reviewing logs and diagnosing issues to determine appropriate resolution paths.
- Assign incidents to relevant technical or functional teams and follow through on resolution progress.
- Collaborate with Technical Program Managers (TPMs) and engineers to expedite root-cause identification and fixes.
- Participate in daily stand-ups (1–2 hour overlap required) for proactive communication and coordination.
- Ensure system reliability and performance KPIs are consistently achieved.
Skills & Experience
- Strong experience with Microsoft Azure services — including Event Grid, Service Bus, API Management, Cosmos DB, Functions, and App Services.
- Working knowledge of C# / .NET frameworks and debugging.
- Experience analyzing system logs and monitoring outputs for issue triage and diagnosis.
- Hands-on experience with ServiceNow or equivalent incident management systems.
- Understanding of OAuth 2.0, Microsoft Entra ID (Azure AD) authentication, and role-based access.
- Strong collaboration and communication in distributed team environments.
- Analytical and problem-solving skills in an enterprise application support context.
Set Yourself Apart With
- Experience supporting event-driven architectures, middleware, or integration platforms.
- Exposure to asynchronous messaging or event orchestration frameworks.
- Certification in Microsoft Azure Administrator or Azure Developer Associate.
- Familiarity with CI/CD pipelines, deployment monitoring, or automation.
- Background supporting travel, reservation, or transaction-heavy systems.
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