AR Credit Card Lead
Europcar Mobility Group · Barcelona
Job Description
Join Our Team as an SSC AR Credit Card Lead – Drive Accuracy and Support in Finance Operations!
Are you passionate about finance, customer service, and ensuring accurate transaction processing? We are looking for a talented SSC AR Credit Card Lead to join our Billing team within the broader Finance function. In this role, you will play a key part in leading day-to-day credit card-related Accounts Receivable activities in our Shared Service Center, ensuring compliance, accuracy, and excellent service.
Key Areas of Responsibility
- Supervise the daily activities of the AR Credit Card team to ensure accurate and timely processing of credit card transactions.
- Monitor team productivity and performance against established KPIs, SLAs, quality standards, and operational objectives.
- Ensure effective management of credit card enquiries, refunds, chargebacks, payment allocations, and penalty charge processing.
- Support team members in resolving operational issues, transaction discrepancies, customer escalations, and banking-related queries.
- Provide coaching, guidance, onboarding support, and performance feedback to team members.
- Conduct quality reviews to ensure consistency, accuracy, and compliance with operational procedures.
- Monitor chargeback trends, dispute volumes, and operational risks, implementing corrective actions where required.
- Maintain effective relationships with banks, payment service providers, Finance teams, Customer Service teams, and other stakeholders.
- Support the Credit Card Manager in managing escalated issues and operational priorities.
- Assist in the preparation of operational reports, performance analysis, and month-end activities.
- Ensure compliance with company policies, internal controls, audit requirements, and applicable regulatory standards.
- Support process standardization, continuous improvement initiatives, and operational excellence projects.
- Foster a collaborative, customer-focused, and results-oriented team environment.
Team Management
- Manage resource allocation in the Credit Card team to ensure efficient/effective resource utilization
- Assist the Manager in setting performance measurement procedures for all employees including objective setting, appraisal and personal development plans
- Spend time on coaching of the team
- Review team members against monthly targets and ensure the accuracy and integrity of the information produced by the team
Key Skills
- 3+ years of experience in accounts receivables management functions
- Degree in Finance, Economy, Management or Accounting
- Excel advanced skills (Macro, Pivot Table…)
- Ability to quickly become a proficient user of the company Accounts Receivable system Oracle
- Experience in shared service environment desirable
- English proficiency required
Why Join Us?
Become part of a dynamic finance team where your attention to detail and commitment to accuracy will make a real impact. You’ll gain valuable experience in a collaborative Shared Service Center environment, with opportunities to develop your skills and grow your career. We offer a supportive workplace focused on compliance, professional growth, and operational excellence. Join us and help shape the future of our finance operations!
Europcar Mobility Group
Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. “We help to change the way you move” is what we stand for and brings us together.
We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles.
Our brands address differentiated needs, use cases and expectations: Europcar® - a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar® - a frontrunner at providing low-cost car rental services in Europe, and Fox-Rent-A-Car®, one of the main players in the car rental market in the US, with a "value for money" positioning.
Customers’ satisfaction is at the heart of the Group’s ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries.
More info at: www.europcar-mobility-group.com