QA Training Specialist
Gilead Sciences · Edmonton
At Gilead, we’re creating a healthier world for all people. For more than 35 years, we’ve tackled diseases such as HIV, viral hepatitis, COVID-19 and cancer – working relentlessly to develop therapies that help improve lives and to ensure access to these therapies across the globe. We continue to fight against the world’s biggest health challenges, and our mission requires collaboration, determination and a relentless drive to make a difference.
Every member of Gilead’s team plays a critical role in the discovery and development of life-changing scientific innovations. Our employees are our greatest asset as we work to achieve our bold ambitions, and we’re looking for the next wave of passionate and ambitious people ready to make a direct impact.
We believe every employee deserves a great leader. People Leaders are the cornerstone to the employee experience at Gilead and Kite. As a people leader now or in the future, you are the key driver in evolving our culture and creating an environment where every employee feels included, developed and empowered to fulfill their aspirations. Join Gilead and help create possible, together.
Job Description
Reporting to Sr. Manager, Quality Systems Training this role supports the development, delivery, and continuous improvement of learning and training programs across Quality and Operations. The position partners with SMEs and cross-functional stakeholders to develop compliant and engaging learning solutions, manage training activities and LMS content, evaluate training effectiveness, and support learning technology and communication initiatives within a pharmaceutical/cGMP environment.
Key Responsibilities:
- Manage the development, implementation, and continuous improvement of learning programs that support compliance requirements, employee development, and operational excellence initiatives.
- Collaborate with Subject Matter Experts (SMEs) and external vendors to design, develop, and deploy instructor-led, virtual, and e-learning training programs.
- Support the planning, coordination, and administration of training activities, including scheduling, documentation, and Learning Management System (LMS) maintenance.
- Maintain training records and ensure training materials are current, accurate, and aligned with business and compliance requirements.
- Lead or support communication efforts related to learning programs, including updating SharePoint sites and internal communication platforms.
- Develop and distribute training and communication materials, including presentations, workbooks, job aids, newsletters, emails, flyers, and videos.
- Support the creation and enhancement of e-learning content and other technology-based learning solutions.
- Partner with stakeholders to identify training needs and support the development of effective learning solutions.
- Evaluate training effectiveness through assessments, learner feedback, metrics, and other monitoring activities.
- Generate training reports and support analysis of learning data to identify opportunities for continuous improvement.
- Support initiatives to increase learner engagement and awareness of available development opportunities.
- Ensure training activities are conducted in accordance with applicable regulatory requirements, company policies, and quality standards.
- Apply knowledge of pharmaceutical manufacturing, quality systems, and cGMP requirements to support compliant learning programs.
- Assist with the implementation and adoption of new learning technologies and innovative training methods.
- Support departmental and organizational projects as assigned by the Head of Central Quality Learning and Performance.
- Collaborate cross-functionally with Quality, Manufacturing, Operations, and other business partners to support training and performance objectives.
Knowledge, Skills & Abilities:
- Demonstrates understanding of training, instructional design, communication, and/or education.
- Demonstrates understanding of pharmaceutical manufacturing and quality assurance.
- Demonstrates working knowledge of current Good Manufacturing Practices (cGMPs).
- Demonstrates functional and process knowledge to support training programs.
- Demonstrates strong verbal, written, and interpersonal communication skills.
- Demonstrates proficiency in Microsoft Office applications.
- Experience developing, managing, or supporting e-learning content and learning technologies.
- Familiarity with instructional design tools (e.g., Articulate, Synthesia), video development platforms, and other innovative learning solutions is preferred.
- Demonstrated willingness to learn and apply new technologies is essential.
Basic Qualifications:
- Bachelor’s degree in Education, Instructional Design, Communications, Life Sciences, Business, Quality, or a related discipline with at least 5 years of relevant experience;
OR
- Master’s degree with at least 3 years of relevant experience.
- Experience supporting learning programs, training coordination, instructional design, communications, or education-related initiatives.
Preferred Qualifications:
Prior experience in the pharmaceutical, biotechnology, or regulated manufacturing industry.
- Understanding of pharmaceutical manufacturing, quality assurance, and compliance training.
- Working knowledge of current Good Manufacturing Practices (cGMPs).
- Experience developing, managing, or supporting e-learning content and learning technologies.
- Familiarity with instructional design and digital learning tools such as:
- Articulate
- Synthesia
- Video development platforms
- Learning Management Systems
- SharePoint
- Experience creating training communications, presentations, newsletters, videos, and learner engagement materials.
For Current Gilead Employees and Contractors:
Please apply via the Internal Career Opportunities portal in Workday.