Sr Services Manager - Contract Performance Mgmt
GE Vernova · Remote
Job Description Summary
The Senior Contract Performance Manager demonstrates accountability for functional, business, and broad company objectives. In this role, you will integrate and develop processes that meet business needs across the organization, manage complex issues within functional areas of expertise & be involved in long-term planning as well as coaching and leading a team of CPMs. Responsible for the profitability and customer satisfaction for assigned contracts and customer obligations.Job Description
Key Responsibilities
- Plan / coordinate activities on site of a larger project to fulfill a customer order according to financial / commercial parameters and ensure customer satisfaction.
- Oversee opportunities for Extra Work
- Own P&L responsibilities (i.e. orders, sales, margin, cash)
- Own contract management and fulfillment, including all project deliverables and understanding the T&Cs and contract
requirements such as, Payment terms and obligations, division of responsibilities, LD & Bonus structure - Provide contract administration for assigned proposals and contracts including customer interface, negotiations, preparation, and contract interpretation
- Provide service agreement, fixed price, and time and material program management, and interact with members of the customer service, parts and transactional services, field service, repair service, and/or other teams.
- Function as a liaison between internal and external organizations for assigned customers and/or contracts, own the customer relationship, be the single point of contact (SPOC) managing customer communications, and contribute to the overall business strategy.
- Maintain all CSA related documentation (e.g. Insurance certificates)
- Be responsible for developing outage scope and communicating scope to OFS, obtain schedule and JCE, policy 6 target settings, drive productivity in overall cost, parts planning including requests for quotes and addressing order issues as they raise, as well as planning repair scope, requests for repair quotes, scheduling repairs and addressing repairs issues in the GE network.
- Be responsible for customer portfolio P&L, growth, KPI metrics, customer strategy and technical support.
- Lead direction for all emergent / compelled outage resolution, place Service Now (SN) cases and communicate all applicable technical documents to customer (TIL, SB, etc.), oversee and manage warranty and applicable commercial considerations including concessions as they arise balancing maximum benefits and satisfaction for the customer and GEV.
- Organize pre-outage, post-outage and outage milestone meetings and guide “lean outage workouts” for major projects.
- Provide information and support for implementing CM&U’s.
- Respond to the customer’s technical inquiries.
- Willing to travel to customer sites.
- Be responsible for Quality and EHS oversight on work performed at assigned customer sites.
Required Qualifications
- Bachelor's degree in related fields.
- Minimum 7years of experience in a technical and/or field services, operations, or Sales.
Proven years of knowledge and experience within power plant field services, customer facing, customer contract. - Proven experience on leading large teams.
- Experience with Moroccan customers with Gas Turbine and power plant experience.
- Fluency in English, Arabic and French.
Desired Characteristics
- Strong leadership and influencing skills including direct report management.
- Operating knowledge of EHS regulatory requirements & GEV’s EHS processes.
- Excellent interpersonal & leadership capabilities (training / presentation, communication).
- Demonstrated ability to lead process change and manage multiple responsibilities to meet objectives.
- Strong customer service orientation and extensive customer interface experience.
- Ability to manage multiple priorities and tasks simultaneously Ability to work well under pressure, in a fast-paced environment.
- Ability to work with customers meeting commercial contractual terms within the terms of the contract.
- Strong oral and written communication skills.
Additional Information
Relocation Assistance Provided: No