Senior Creative Services Manager

The Cheesecake Factory · Phoenix

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SENIOR CREATIVE SERVICES MANAGER

PHOENIX, AZ

What we offer:

• Competitive salary and bonus opportunity
• Health Benefits within 30 Days; Medical, Dental & Vision
• Retirement savings program (with company match)
• Tuition reimbursement
• Collaborative work environment with opportunity to grow
• Paid Time Off
• Dining Discount of 50% off at all Fox Restaurant Concepts and additional discounts at North Italia and The Cheesecake Factory

The Role:

Fox Restaurant Concepts is seeking an experienced Senior Creative Services Manager to lead the day-to-day operations and execution of creative initiatives across our portfolio of 12 distinct restaurant brands. Working closely with the Senior Creative Director, this individual will manage a multidisciplinary creative team, oversee complex projects, coordinate resources, and ensure creative work is delivered efficiently, on time, and within budget. This is a highly collaborative leadership role requiring exceptional organizational skills, strong financial and operational discipline, and the ability to build relationships across departments while maintaining the creative standards that define our brands.

Key Responsibilities

Creative Operations & Team Leadership

• • Lead and manage a team of designers, project managers, and external creative partners.
  • Oversee departmental workflows, project prioritization, resource allocation, and production schedules.
  • Establish clear processes for creative requests, approvals, and deliverables.
  • Mentor team members, encourage collaboration, and maintain accountability.
  • Partner with the Senior Creative Director to ensure creative initiatives align with brand standards and business objectives.

Project Management & Execution

• • Oversee complex creative projects across marketing, digital, social media, print collateral, and restaurant development.
  • Manage project schedules, budgets, production requirements, and deliverables.
  • Coordinate creative initiatives supporting new restaurant openings, remodels, and brand updates.
  • Anticipate challenges, resolve production issues, and ensure projects remain on schedule.
  • Maintain consistent communication with internal stakeholders and external vendors.

Cross-Functional Collaboration

• • Build and maintain strong working relationships with Marketing, Operations, Culinary, Design & Development, Construction, Human Resources, and Training.
  • Serve as a central point of coordination between creative resources and internal departments.
  • Translate business needs into actionable creative briefs and production plans.
  • Ensure creative initiatives are executed consistently across all brands and locations.

Financial & Vendor Management

• • Oversee creative production budgets, estimates, purchase orders, and vendor expenses.
  • Identify opportunities to improve cost efficiency and resource utilization.
  • Manage relationships with printers, fabricators, production partners, and creative vendors.
  • Maintain financial accountability while protecting the quality and integrity of creative deliverables.

New Restaurant Development

• • Manage the creative production process for new restaurant openings.
  • Coordinate complex interior and exterior signage packages, environmental graphics, artwork, menus, and opening collateral.
  • Collaborate with architects, designers, construction teams, and fabrication partners.
  • Ensure creative deliverables align with construction schedules, budgets, and brand standards.

Qualifications:

• 7+ years of experience in creative services, creative operations, project management, or related fields.
• Demonstrated experience leading creative teams and managing complex, multidisciplinary projects.
• Strong understanding of graphic design, print production, digital marketing, and environmental branding.
• Experience managing budgets, vendors, and creative production expenses.
• Exceptional organizational, communication, and problem-solving skills.
• Proficiency with project management platforms and familiarity with Adobe Creative Cloud.
• Experience in hospitality, restaurants, retail, lifestyle brands, or creative agencies preferred.
• Ability to manage competing priorities in a fast-paced, growing organization.

About Us: 

Our story begins with Sam Fox, a man passionate about hospitality and endlessly inspired by food and design. He opened his first concept, Wildflower American Cuisine, in Tucson in 1998, and today has introduced dozens of ever-evolving Fox Restaurant Concepts brands. Nearly three decades later, we have 12 unique concepts with over 100 locations across the U.S., including fan favorites like Culinary Dropout, The Henry, Blanco Cocina + Cantina, and more. The Fox Restaurant team is a community of creative thinkers who help bring Sam’s concepts to life. We believe the best stories are shared over food, we challenge ourselves to find ways to make our best ideas even better daily, and we keep our people and guests at the heart of all we do. We see every brand as a way for us to connect with and serve those who matter most—our people and our guests.    

Fox Restaurant Concepts, an entity of the Cheesecake Factory, is an Equal Opportunity and E-Verify Employer. Proof of eligibility to work in the United States is required.

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