Customer Exit Representative / Outdoor Customer Service Role (PT - 28h/w)

Avis Budget Group · Australia

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We’re seeking a dedicated team member to serve our valued customers at Perth Airport. This position, known as a ‘Customer Exit Representative,’ offers an ongoing part-time role at the Perth Airport Car Parking area.

• Part-time Permanent role (28 hours per week)
• Full training provided to help you achieve your goals & reach your potential
• Supportive, friendly, and caring culture
• Large, stable global organisation
• Opportunity to grow and move internally within our business

About the Role

The Customer Exit Representative assist customers as they exit our rental locations. Integral to this role is the checking driver’s license and rental agreements, ensuring that the customer is in the correct vehicle whilst ensuring that the customer has had a good rental experience. The Customer Exit Representative ensures a positive customer experience by addressing inquiries, resolving issues and providing information relevant to the customer.

The Customer Exit Representative performs duties and provides services which reflect the Company’s values. Essential duties and responsibilities, shown below, will vary accordingly based on the location, team size, brand and any specialised or specific requirements.

What you’ll do

• Assisting customers at the exit gate, reviewing completed rental agreements with customers, continually ensuring knowledge of rates, policies and procedure is current and understood.
• Performing a driver’s license check and rental agreement check to ensure the customer is in the correct vehicle.
• Educate customers on local driving laws, speed limits and road signs
• Provide directions out of the airport and information on the features of the vehicle
• Inspecting vehicles for damage, fuel levels, and operation of vehicle and accessories.
• Solving problems raised by customers using sound judgement within applied empowerment guidelines and company policy.
• Ensuring all vehicles are serviced regularly, and Certificate of Fitness, Road User Charge and Registration are up to date and entered into Wizard in a timely manner.
• Removing damaged or problem vehicles from fleet to designated out-of-service area, completing incident reports, and notifying dispatcher or rental counter of vehicles taken out of service.
• Providing coverage in the other teams as required.
• Driving vehicles as required.

What we’re looking for

• Applicants must have a full and valid driver’s licence
• This is a part-time position that requires opened availability to weekdays, weekends, nights (As role requires the employee to work 28 hours per week, we couldn’t consider Student Visa or Working Holiday Visa holders at this stage)
• Customer Service background, prior experience in the car rental industry is highly regarded.
• High level attention to details
• Strong problem-solving skills
• Excellent communication skills and the ability to build rapport easily
• Ability to work autonomously
• Ability to work in a fast-paced environment while delivery exceptional customer service
• Ability to follow procedures and adhere to company guidelines and standards

Benefits and Perks

• Competitive Rate + loadings/overtime rates + performance Bonuses
• Employee discounts on car rental across Avis Budget Group
• Full training provided to help you achieve your goals & reach your potential
• Wellbeing programme including discounted life insurance options + discounted health cover + superannuation options
• Access to Perkbox – discounts and offers with hundreds of retailers and big brands, including on cinema tickets, fitness classes, shopping discounts and much more
• Employee Assistance Programme (EAP) provided by Converge – 24/7 support for your mental health and wellbeing

About Avis Budget Group

We don't just rent cars. We're changing the way people move. Across our world-famous brands - Avis, Budget, Zipcar, and Apex - we're leading the way for the global mobility industry.

Our brands represent a mobility ecosystem of more than 11,000 locations in approximately 180 countries. With more than 70 years of experience in managing global fleets and with one of the largest fleets of connected cars in the world, we are committed to innovation and are moving the future of mobility forward.

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