Provider Contracting Senior Analyst - Cigna Healthcare
Cigna · Madrid
Role Summary
The Provider Contracting Senior Analyst is responsible for supporting the development, negotiation, implementation, and ongoing management of healthcare provider agreements across Eastern European markets.
The role combines provider contracting, commercial analysis, network development, and provider relationship management. The Senior Analyst will work closely with Network management leadership and internal stakeholders to strengthen network coverage, improve commercial terms, support cashless/direct access for members, and ensure provider agreements are accurately implemented and maintained.
The position requires a strong analytical mindset, commercial awareness, and the ability to work effectively across multiple countries, healthcare systems, and stakeholder groups.
Key Responsibilities
Provider Contracting & Negotiation
- Manage provider contracting activities across assigned Eastern European markets, from initial provider engagement through negotiation, execution, and implementation.
- Support and, where appropriate, independently lead negotiations with hospitals, clinics, diagnostic centres, physician groups, and other healthcare providers.
- Review and negotiate commercial terms including tariffs, discounts, payment terms, billing arrangements, and other contractual conditions.
- Support contract renewals, renegotiations, amendments, and termination or replacement strategies.
- Partner with Legal and other stakeholders on contractual issues and ensure agreements follow internal governance and approval requirements
Network Development
- Analyze existing network coverage and identify geographic, specialty, or access gaps.
- Identify and prioritize providers for direct contracting based on member needs, utilization, claims spend, network requirements, and commercial opportunity.
- Support network expansion and provider replacement initiatives across the assigned region.
- Monitor market developments and provider consolidation that may affect network strategy.
- Contribute to country-level network strategies and recommendations.
Commercial & Data Analysis
- Analyse provider claims, utilization, tariffs, cost per claim, discount performance, and other relevant commercial indicators.
- Develop business cases and financial assessments to support negotiations and contracting decisions.
- Compare provider proposals against existing arrangements, market benchmarks, and alternative network options.
- Track savings, commercial improvements, network expansion, and other contracting outcomes.
- Translate complex provider and claims data into clear recommendations for management.
Provider Relationship Management
- Develop professional relationships with key providers and external partners across assigned markets.
- Act as a point of contact for contracting-related provider discussions and escalations.
- Support resolution of issues relating to contractual terms, tariffs, billing arrangements, or implementation.
- Maintain regular engagement with priority providers and identify opportunities to improve collaboration and member access.
Contract Implementation & Governance
- Coordinate implementation of newly signed or amended agreements with relevant operational teams.
- Ensure agreed tariffs, discounts, contractual terms, and provider information are accurately captured in relevant systems and processes.
- Maintain appropriate contracting documentation and records.
- Monitor upcoming renewals and contractual milestones to ensure proactive management.
- Support improvements to contracting processes, governance, reporting, and data quality.
Cross-functional Collaboration
Work closely with teams including:
- Network / Provider Management
- Claims and Operations
- Clinical teams
- Finance
- Legal and Compliance
- Data and Analytics
- Customer and business teams
The Senior Analyst will ensure that contracting decisions balance member access, provider relationships, operational feasibility, network quality, and financial sustainability.
Required Experience & Skills
- Knowledge of high-priority healthcare providers, third-party administrators, and competitor capabilities within the assigned region.
- Strong interpersonal, communication, presentation, negotiation, and influencing skills, with the ability to engage effectively with stakeholders at all organizational levels.
- Full professional proficiency in English and at least one Eastern European language.
- Strong results orientation, with the ability to define objectives, establish plans, manage competing priorities, and deliver desired outcomes.
- Ability to develop meaningful business metrics and monitor progress and results.
- Strong collaboration skills, with the ability to work effectively across departments, matrix partners, external stakeholders, and geographically dispersed teams.
- Mature professional judgment and the ability to operate effectively in a fast-paced, complex environment with shifting priorities.
- Energetic, proactive, and team-oriented mindset.
- Willingness to travel up to 20% as required.
Education
- Bachelor’s degree or equivalent experience in Business, Economics, Finance, Healthcare Management, Law, or a related discipline.
- Additional qualifications in healthcare, contracting, procurement, finance, or data analytics would be advantageous.
What Success Looks Like
Success in this role means:
- Stronger direct provider network coverage in the assigned markets.
- Competitive and sustainable provider commercial terms.
- Proactive management of renewals and contracting opportunities.
- Improved visibility of provider performance and contracting outcomes.
- High-quality contract and tariff implementation.
- Strong, professional relationships with strategic providers.
- Clear data-driven recommendations supporting network decisions.
About Cigna Healthcare
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: SeeYourselfEMEA@cigna.com for support. Do not email SeeYourselfEMEA@cigna.com for an update on your application or to provide your resume as you will not receive a response.