People Experience and Operations Assistant Analyst (Talent Management and Learning)
PepsiCo · New Cairo
OverviewPeople Experience and Operations Assistant Analyst (Talent Management and Learning) will be responsible for administering and activating all talent management and learning processes and programs for Frontline and Staff employees in line with agreed service catalog and SLAs. The role requires strong process orientation and SLA adherence experience.
Responsibilities
General
- Deliver consistent services at the defined SLAs/KPIs and drive operational efficiency and continuous process improvement.
- Ensure a consistent and high level of customer service and operational excellence that will ensure transactions are resolved efficiently and in full compliance with relevant legal, company and process requirements.
- Manage escalation and take ownership for ultimate issue resolution.
- Ensure continuous and timely knowledge management platform update.
- Gather TM Capability monthly results & update accordingly the Service Delivery Scorecard.
TM Activities
- Administer local Reward & Recognition programs including monthly & quarterly cycles for FL population.
- Faciltate end to end functional academies & Management Trainees Programs including managing the opening & graduation events, activating all the learning offerings and managing all the needed logistics in coordination with In-field HR Ops teams as per the agreed time lines with the BU.
- Provide monthly reports for designated stakeholders.
- Administer company’s Code of conduct & Anti-Bribery trainings for PepsiCo’s designated population in assigned markets.
Learning Activities
- Activate & facilitate training programs’ logistics, arrangements & execution in coordination with In-field HR Ops teams.
- Gather & analyze Learning programs’ attendance & Satisfaction data to be shared with designated stakeholders.
- Manage learning provider relationships.
- Activate learning awareness campaigns to the target population per wave as per agreement with the BU.
Qualifications
- 1-2 year of experience in Talent Management
- HR Shared Services process and SLA management
- Process management and continuous improvement with a focus on optimization and productivity
- Technical / Functional Skills & Knowledge of HR Tools and Interface
- Very good English language skills
General
- Deliver consistent services at the defined SLAs/KPIs and drive operational efficiency and continuous process improvement.
- Ensure a consistent and high level of customer service and operational excellence that will ensure transactions are resolved efficiently and in full compliance with relevant legal, company and process requirements.
- Manage escalation and take ownership for ultimate issue resolution.
- Ensure continuous and timely knowledge management platform update.
- Gather TM Capability monthly results & update accordingly the Service Delivery Scorecard.
TM Activities
- Administer local Reward & Recognition programs including monthly & quarterly cycles for FL population.
- Faciltate end to end functional academies & Management Trainees Programs including managing the opening & graduation events, activating all the learning offerings and managing all the needed logistics in coordination with In-field HR Ops teams as per the agreed time lines with the BU.
- Provide monthly reports for designated stakeholders.
- Administer company’s Code of conduct & Anti-Bribery trainings for PepsiCo’s designated population in assigned markets.
Learning Activities
- Activate & facilitate training programs’ logistics, arrangements & execution in coordination with In-field HR Ops teams.
- Gather & analyze Learning programs’ attendance & Satisfaction data to be shared with designated stakeholders.
- Manage learning provider relationships.
- Activate learning awareness campaigns to the target population per wave as per agreement with the BU.
- 1-2 year of experience in Talent Management
- HR Shared Services process and SLA management
- Process management and continuous improvement with a focus on optimization and productivity
- Technical / Functional Skills & Knowledge of HR Tools and Interface
- Very good English language skills