Revenue Analyst 2-Fin
Oracle · Bengaluru
- Role Summary
- Lead the creation and adoption of AI-enabled learning and knowledge-management practices for Customer Data teams. The role focuses on making process knowledge easy to find, understand, maintain, and apply improving employee capability, consistency, and operational outcomes.
Key Responsibilities
- Design and maintain structured learning journeys for Customer Data processes, tools, policies, desk manual, confluence page, and controls.
- Build and curate a reliable knowledge base, including SOPs, FAQs, playbooks, and process updates.
- Apply AI tools to improve knowledge search, content creation, learning personalization, and employee self-service.
- Partner with different business teams, operations, GFO and all stakeholders to identify skill, minimize interactions and fix knowledge gaps.
- Translate complex process and system changes into clear, user-friendly learning content.
- Drive adoption of AI-enabled learning platforms and measure learner engagement and knowledge effectiveness.
- Establish content governance, review cycles, version control, and ownership for knowledge assets.
- Analyze learning feedback, quality trends, and operational data to continuously improve training and documentation.
- Support change-management initiatives by preparing teams for new Customer Data processes, tools, and ways of working.
- Ensure all learning and knowledge materials meet data privacy, security, compliance, and accessibility standards.
Required Qualifications
- Bachelor’s degree or equivalent practical experience.
- Experience in learning & development, knowledge management, process documentation, operations enablement, or a related field.
- Working knowledge of AI-enabled learning, generative AI, knowledge-management platforms, or intelligent search tools.
- Strong written communication and ability to simplify complex topics.
- Experience creating learning materials such as e-learning modules, guides, presentations, and facilitator-led content.
- Strong stakeholder-management, analytical, and problem-solving skills.
- Ability to manage multiple priorities independently in a fast-paced environment.
Preferred Qualifications
- Experience in quote to cash teams
- Familiarity with learning platforms, knowledge bases, learning tools, or collaboration platforms.
- Experience using analytics to measure learning impact and knowledge adoption.
- Understanding of data privacy and regulatory requirements relevant to customer data.
- Certification or training in instructional design, knowledge management, AI, or change management.
Success Measures
- Increased usage and accuracy of knowledge resources.
- Improved learning completion, assessment, and capability outcomes.
- Reduced time to proficiency for new or transitioning team members.
- Better process adherence and lower knowledge-related errors.
- Measurable efficiency gains through AI-enabled learning and self-service.
Customer Data: AI-Enabled Learning & Knowledge Lead – IC2
Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.
True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling 1-888-404-2494 in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
About the Team: Customer Data Management – Finance & Sales ensures accurate, standardized customer account creation and sustained data quality through proactive attribute reviews and corrections. The team owns Finance & Sales data creation and correction for global and multibyte countries, along with Public Sector classification reviews worldwide. By simplifying and standardizing processes, leveraging AI and RPA opportunities, and proactively resolving data issues, we enable reliable operations, faster turnaround, and a seamless customer experience. An AI-Enabled Learning & Knowledge Lead supports Customer Data teams by developing learning programs, managing process knowledge, and using AI tools to improve access to information and employee capability. The role ensures accurate, up-to-date training and knowledge resources, drives adoption of new processes and tools, and helps improve operational efficiency, quality, and compliance.More jobs at Oracle · Sales & Business Development jobs in Bengaluru