Executive

EXL · Gurugram

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Key Responsibilities

Monitor customer accounts to identify overdue payments

Contact customers via phone, email, or written communication to collect outstanding dues

Negotiate payment plans and settlement options when required

Maintain accurate records of customer interactions and payment status

Follow up consistently on promised payments

Escalate unresolved cases to senior management or legal teams when necessary

Ensure compliance with company policies and applicable laws

Prepare daily/weekly collection reports

Coordinate with sales, finance, and customer service teams to resolve billing issues

EXL (NASDAQ: EXLS) is a leading data analytics and digital operations and solutions company. We partner with clients using a data and AI-led approach to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the world’s leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 54,000 employees spanning six continents. For more information, visit www.exlservice.com.
EXL never requires or asks for fees/payments or credit card or bank details during any phase of the recruitment or hiring process and has not authorized any agencies or partners to collect any fee or payment from prospective candidates. EXL will only extend a job offer after a candidate has gone through a formal interview process with members of EXL’s Human Resources team, as well as our hiring managers.
The Collections Executive is responsible for managing and recovering outstanding payments from customers while maintaining positive customer relationships. The role involves monitoring accounts, following up on overdue balances, and ensuring timely collections in line with company policies.

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