Good Computer navigation skills, keyboarding skills
Proficient in MS office
Process Specific Skills
Possesses necessary knowledge of business concepts to effectively perform the job
Commits to achieving specific objectives and takes ownership for accomplishing them.
Effectively balances quality, customer service and productivity standards
Soft skills (Desired)
Self-discipline
Result orientation
Adaptability
Presentation skills
Feedback skills
Goal oriented
Soft Skills (Minimum)
Excellent written and verbal communication skills
Listening and comprehension skills
Questioning and Reasoning Skills
Customer Service focus and telephone etiquette
Ability to multi task, prioritize and manage daily work activities
Technical Skills
• Good Computer navigation skills, keyboarding skills
• Proficient in MS office
Process Specific Skills
• Possesses necessary knowledge of business concepts to effectively perform the job
• Commits to achieving specific objectives and takes ownership for accomplishing them.
• Effectively balances quality, customer service and productivity standards
Soft skills (Desired)
• Self-discipline
• Result orientation
• Adaptability
• Presentation skills
• Feedback skills
• Goal oriented
Soft Skills (Minimum)
• Excellent written and verbal communication skills
• Listening and comprehension skills
• Questioning and Reasoning Skills
• Customer Service focus and telephone etiquette
• Ability to multi task, prioritize and manage daily work activities