Participant Recruitment Site Engagement Associate - FSP
Parexel · Mexico
When our values align, there's no limit to what we can achieve.
At Parexel, we all share the same goal - to improve the world's health. From clinical trials to regulatory, consulting, and market access, every clinical development solution we provide is underpinned by something special - a deep conviction in what we do.
Each of us, no matter what we do at Parexel, contributes to the development of a therapy that ultimately will benefit a patient. We take our work personally, we do it with empathy and we're committed to making a difference.
Parexel FSP is hiring a Participant Recruitment Site Engagement Associate in Mexico
Provides recruitment and engagement support to clinical trial site staff to help facilitate access to client systems, ensure timely updates about recruitment of participants, communicate recruitment plans and escalations appropriately in a manner that is consistent with client standards and supports our relationships with our sites.
Oversight of assigned sites in support of study level recruitment, including but not limited to:
• Tracking and oversight of site level information; initiate and coordinate the completion of tracking information
• Provides status updates on key tasks and activities to the appropriate colleagues as requested (PRS, AD, Director, etc.) and contribute to study level PRR updates
• Works proactively and independently to coordinate and prioritize multiple key study tasks in support of clinical trial systems and processes
• Ensures the completion of assigned tasks according to timelines and to required quality standards
• On occasion, supports short term Patient Recruitment Special Project requests (e.g. workstreams, initiatives, projects)
• Manages own time to meet agreed targets; develops plans for short-term work activities on own projects (timelines, work plans, deliverables)
Role Responsibilities:
- Identifies site staff to receive referrals
- Facilitates credentials to recruitment systems and user guides and training material as needed
- Communicates with sites for referral/recruitment survey and when referrals can be expected to start in their area
- Monitors reporting from multiple sources to ensure sites are processing referrals in a timely manner
- Performs referral follow up support directly with sites
- Makes recommendations (as needed) to pause sending referrals to a site if a) requested by the site, or b) if Associate determines they are not engaged
- Updates systems as needed
- Escalates site reported issues to appropriate colleagues
- Actively works with site lists including a) obtaining site list b) sharing site list with study-aligned Ecosystem lead for formatting and c) updating site list as new information is received and sharing updates as needed
- Liaises with other recruitment colleagues to ensure continuity of planning and feedback
- Follows all applicable SOPs and guidance documents to ensure compliancy
- Document and/or process tracking, including appropriate follow-up
- Work across multiple Therapeutic Areas TAs depending on need, including studies with aggressive timelines.
- Work cross functionally, taking guidance and direction as well as sharing feedback and process improvement and suggestions
- Perform various administrative activities as assigned, including filing, meeting minutes, note taking, etc.
QUALIFICATIONS
- BA/BS in biological sciences or related discipline in natural sciences/health care field or equivalent combination of education and experience (meaning degree in something other than science/natural science/health care)
- Candidate should have a general knowledge of clinical research; direct clinical trial site experience is a plus
- Minimal experience in patient recruitment/retention required
- Strong organization skills
- Strong interpersonal skills, with a positive, team-oriented approach
- Strong prioritization and time management skills
- Excellent communication skills (verbal and written) with both internal and external colleagues
- Demonstrated flexibility and ability to quickly adapt to changing goals and timelines
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, database applications)