Learning & Development Director - Learning Strategy & Infrastructure

Arthur J. Gallagher · Atlanta · $180,000 (stated in the posting)

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Are you passionate about driving learning initiatives that empower teams to reach their full potential? As the  Learning and Development Director - Learning Strategy & Infrastructure, you will provide strategic leadership for the systems, programs, processes, and infrastructure that enable a scalable and effective enterprise learning function. This role translates organizational priorities and workforce needs into an integrated learning strategy and establishes the structure required to deliver consistent, high-quality development experiences across the organization.

In conjunction with the Vice President of Learning and Organizational Development, this role plays a key role in the development of the enterprise learning roadmap, learning technology and systems, learning governance, program standards, measurement and analytics, and enterprise-wide learning programs.

Working closely with business leaders, Human Resources, the operational & technical learning team, subject matter experts, and external partners, you will support and champion the foundation that allows learning to move beyond individual events and courses toward structured programs, learning journeys, and career-aligned development experiences.

• Support the development and maintenance of the enterprise learning strategy and multi-year roadmap, translating business strategy, workforce priorities, and learner needs into clear learning priorities and investments.
• Establish an integrated learning architecture that connects individual learning opportunities, structured programs, development academies, career paths, learning plans, and longer-term learning journeys.
• Build and continuously improve the programs, processes, systems, tools, governance, and standards required to deliver learning consistently and effectively across the organization.
• Develop and facilitate high-impact learning experiences while providing expertise and guidance in content design and delivery. Build the capability of others to create and facilitate effective learning experiences.
• Provide strategic oversight of the learning technology ecosystem, including the LMS and related platforms, ensuring systems support an intuitive learner experience, reliable administration, reporting, compliance, and future learning needs.
• Establish standards and methodologies for learning design, program development, facilitation, evaluation, and learner experience to create consistency and quality across the learning portfolio.
• Improve and consistently monitor processes for evaluating, prioritizing, approving, and managing learning requests and investments. Ensure resources are directed toward the organization's highest-value capability needs.
• Partner with business and HR leaders to connect learning programs with career paths, role expectations, competency requirements, and development plans so employees understand how learning supports growth and career progression.
• Establish learning metrics, dashboards, and evaluation approaches that measure participation, effectiveness, business impact, and return on learning investments. Use insights to continuously improve programs and inform future priorities.
• Help build a culture where learning and development are viewed as shared responsibilities among employees, leaders, and the organization. Develop strategies that increase awareness, participation, leader advocacy, and accountability for development.
• Serve as a strategic advisor to leaders and HR partners on learning needs, development strategies, and the appropriate learning solutions to address business challenges.
• Partner closely with the Director of Operational & Technical Learning to ensure operational programs and technical learning are supported by common learning standards, systems, processes, technology, measurement, and enterprise infrastructure while remaining responsive to business needs.
• Identify and evaluate emerging learning practices, technologies, AI-enabled tools, and delivery approaches that can improve learning effectiveness, accessibility, scalability, and employee experience.
• Establish and manage relationships with external learning partners, consultants, technology providers, and content vendors, ensuring investments deliver appropriate quality, value, and business impact.
• Develop recommendations for learning resources, technology, staffing, and investments based on organizational priorities, demand, capacity, and anticipated future needs.

• Bachelor's Degree Master’s degree strongly preferred.
• 15+ years related experience required.
• Experience working within the heavy civil construction industry strongly preferred.
• Experience leading teams and project teams.
• Significant end-to-end project/program management experience in successfully conceptualizing, planning, managing, delivering, and monitoring multiple, concurrent, and complex work streams in a matrixed organization with aggressive timelines.
• The ability to present to large groups, facilitate and/or co-facilitate existing and future professional development training sessions.
• Strong organizational skills, creative thinking skills, and curriculum planning ability.
• Strong leadership and interpersonal skills.
• Ability to work autonomously and effectively in a fast-paced, complex environment.
• Demonstrated analytics experience; ability to analyze and synthesize both quantitative and qualitative data from multiple sources to identify themes and develop compelling recommendations.
• Strong critical thinking ability to identify interdependencies between issues, data, and outcomes.
• Established track record for taking a consultative approach to designing and delivering innovative learning programs with measurable business results that meet stakeholder needs.
• Proven ability to communicate ideas and insights in person, virtually, and in writing, succinctly and with impact, understanding what is relevant vs. what is "noise" to audiences at all management levels.
• Strong relationship building and stakeholder management skills.
• Strong command of MS Office skills and experience with eLearning authoring tool such as Articulate or Captivate.
• Ability to travel 25-30%, on average to program, project and district locations.

Some of the benefits you may be eligible for as an employee are:

• Comprehensive compensation package and paid time off program
• Industry leading 401(k)/RRSP
• Medical/Extended Health Care, Dental, Vision and/or Provincial Medical
• Wellness benefits & Employee Assistance Program
• Tuition Reimbursement Program

We are an EEO/ADA/Veterans employer.

• Support the development and maintenance of the enterprise learning strategy and multi-year roadmap, translating business strategy, workforce priorities, and learner needs into clear learning priorities and investments.
• Establish an integrated learning architecture that connects individual learning opportunities, structured programs, development academies, career paths, learning plans, and longer-term learning journeys.
• Build and continuously improve the programs, processes, systems, tools, governance, and standards required to deliver learning consistently and effectively across the organization.
• Develop and facilitate high-impact learning experiences while providing expertise and guidance in content design and delivery. Build the capability of others to create and facilitate effective learning experiences.
• Provide strategic oversight of the learning technology ecosystem, including the LMS and related platforms, ensuring systems support an intuitive learner experience, reliable administration, reporting, compliance, and future learning needs.
• Establish standards and methodologies for learning design, program development, facilitation, evaluation, and learner experience to create consistency and quality across the learning portfolio.
• Improve and consistently monitor processes for evaluating, prioritizing, approving, and managing learning requests and investments. Ensure resources are directed toward the organization's highest-value capability needs.
• Partner with business and HR leaders to connect learning programs with career paths, role expectations, competency requirements, and development plans so employees understand how learning supports growth and career progression.
• Establish learning metrics, dashboards, and evaluation approaches that measure participation, effectiveness, business impact, and return on learning investments. Use insights to continuously improve programs and inform future priorities.
• Help build a culture where learning and development are viewed as shared responsibilities among employees, leaders, and the organization. Develop strategies that increase awareness, participation, leader advocacy, and accountability for development.
• Serve as a strategic advisor to leaders and HR partners on learning needs, development strategies, and the appropriate learning solutions to address business challenges.
• Partner closely with the Director of Operational & Technical Learning to ensure operational programs and technical learning are supported by common learning standards, systems, processes, technology, measurement, and enterprise infrastructure while remaining responsive to business needs.
• Identify and evaluate emerging learning practices, technologies, AI-enabled tools, and delivery approaches that can improve learning effectiveness, accessibility, scalability, and employee experience.
• Establish and manage relationships with external learning partners, consultants, technology providers, and content vendors, ensuring investments deliver appropriate quality, value, and business impact.
• Develop recommendations for learning resources, technology, staffing, and investments based on organizational priorities, demand, capacity, and anticipated future needs.

• Bachelor's Degree Master’s degree strongly preferred.
• 15+ years related experience required.
• Experience working within the heavy civil construction industry strongly preferred.
• Experience leading teams and project teams.
• Significant end-to-end project/program management experience in successfully conceptualizing, planning, managing, delivering, and monitoring multiple, concurrent, and complex work streams in a matrixed organization with aggressive timelines.
• The ability to present to large groups, facilitate and/or co-facilitate existing and future professional development training sessions.
• Strong organizational skills, creative thinking skills, and curriculum planning ability.
• Strong leadership and interpersonal skills.
• Ability to work autonomously and effectively in a fast-paced, complex environment.
• Demonstrated analytics experience; ability to analyze and synthesize both quantitative and qualitative data from multiple sources to identify themes and develop compelling recommendations.
• Strong critical thinking ability to identify interdependencies between issues, data, and outcomes.
• Established track record for taking a consultative approach to designing and delivering innovative learning programs with measurable business results that meet stakeholder needs.
• Proven ability to communicate ideas and insights in person, virtually, and in writing, succinctly and with impact, understanding what is relevant vs. what is "noise" to audiences at all management levels.
• Strong relationship building and stakeholder management skills.
• Strong command of MS Office skills and experience with eLearning authoring tool such as Articulate or Captivate.
• Ability to travel 25-30%, on average to program, project and district locations.

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