Manager, Training Operations
Service Experts · Richardson
Welcome!
The Training Operations Manager leads the operational infrastructure that enables Field Training to deliver the right programs to the right employees at the right time. This role owns the national training calendar, resource and capacity planning, mobile lab logistics, analytics, dashboards, content-governance processes, LMS strategy and controls. The role converts strategy into disciplined, scalable execution and provides visibility into training utilization, effectiveness, cost, and business impact.
Key Responsibilities
- Own and maintain the national field-training calendar, coordinating program demand, trainer availability, class capacity, regional timing, and business priorities.
- Lead logistics and resource planning for mobile labs, training centers, equipment, materials, travel, venues, and learner participation.
- Lead training operations by establishing clear service standards, priorities, processes, and accountability to ensure consistent and effective administrative execution.
- Own the content-governance process, including curriculum inventory, review cadence, version control, document control, publishing workflow, archiving, and retirement of outdated content.
- Partner with the Program Lead for technical content decisions and approvals; ensure approved content is consistently formatted, published, assigned, tracked, and maintained.
- Establish and maintain dashboards and reports for attendance, completion, class fill, capacity, mobile lab utilization, assessment outcomes, certifications, cost, and other defined KPIs.
- Analyze operational and performance data to identify utilization gaps, scheduling conflicts, resource needs, process improvements, and opportunities to improve training impact.
- Manage training intake and prioritization processes so requests are evaluated against strategy, documented business needs, capacity, and expected outcomes.
- Coordinate operational relationships with third-party vendors and platforms, including user administration, implementation support, adoption tracking, issue resolution, and business-review preparation.
- Support annual planning, budgeting, forecasting, expense tracking, equipment planning, and vendor-management activities.
- Document and continuously improve standard operating procedures for scheduling, logistics, LMS administration, content governance, reporting, and training records.
Qualifications
- 6+ years experience
- Bachelor’s degree or equivalent experience
- Experience in training operations, learning operations, program operations, workforce development, business operations, or a comparable function.
- Demonstrated experience managing complex calendars, logistics, resources, stakeholders, and competing priorities.
- Experience with LMS administration, learning data, reporting tools, dashboards, or other training technology platforms.
- Strong analytical skills with the ability to translate data into clear operational decisions and recommendations.
- Experience establishing processes, governance standards, service expectations, and operating procedures.
- Experience leading or developing an administrative, coordinator, operations, or project-support role.
- Strong project-management, communication, vendor-management, and cross-functional partnership skills.
- Advanced proficiency with Microsoft Excel, PowerPoint, Teams, Outlook, and related productivity and reporting tools.
• Minimum Experience: 6+ years • Minimum Education: Bachelor's Degree Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.
The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Service Experts.
Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation, please email talentacquisition@serviceexperts.com
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