Senior Specialist
HCLTech · United States
Job Summary
Dispute Management (AR)
Key Responsibilities
- Lead, mentor, and motivate a team to achieve operational and business targets.
- Monitor team performance and provide regular feedback.
- Drive process improvements to enhance productivity and quality.
- Manage escalations and resolve complex issues in a timely manner.
- Track key performance indicators (KPIs) and prepare management reports.
Conduct performance reviews and support employee development initiatives
Skill Requirements
Preferred Skills:
- Ability to manage multiple priorities in a fast-paced environment
- Experience in operations - Dispute management (AR).
- Strong decision-making and conflict-resolution skills.
Other Requirements
Experience: 5–8 years