Sales Operations I
HCLTech · United States
Job Summary
Strong proficiency in Microsoft Office, particularly:
o Advanced Excel (Pivot Tables, Lookups, Dashboards, Data Analysis)
o PowerPoint for executive presentations
o Word for documentation and reporting
- Strong analytical and problem-solving skills with an interest in working with data.
- Excellent communication and stakeholder management skills.
- Ability to work effectively in a fast-paced, global, and cross-functional environment.
- Strong organizational skills with the ability to manage multiple priorities and meet strict deadlines.
- Self-starter with a proactive mindset and the ability to work independently with minimal
supervision.
- High attention to detail and commitment to data accuracy.
- Ability to take ownership of tasks and drive them through to completion.
- Comfortable collaborating across different time zones and cultures.
- Fluent written and spoken English.
How
Key Responsibilities
Partner with sales teams, revenue operations, solution architects, and business stakeholders to support day-to-day business operations activities.
- Act as a key coordination point for operational tasks, ensuring timely completion of activities and effective stakeholder communication.
- Support sales leadership with administrative and operational processes, including:
o Purchase Order (PO) management
o Revenue tracking and reconciliation
o Sales pipeline reporting
o Business reporting and data analysis
- Follow up with sales teams on pending actions, approvals, and operational commitments to ensure adherence to timelines.
- Coordinate internal meetings, leadership reviews, team events, and cross-functional initiatives.
- Maintain operational documentation and ensure compliance with internal governance and business processes.
- Assist with vendor coordination and contract renewal tracking.
- Analyze sales and customer data to identify trends, business opportunities, and potential risks, including win/loss analysis and customer growth indicators.
- Continuously improve reporting accuracy, data quality, and operational efficiency through process enhancements. Required Qualifications:
- Bachelor’s or master’s degree from a recognized university.
- 1-3 years of experience in Business Operations, Sales Operations, Revenue Operations, PMO, or a similar role within an IT Services or Technology organization. Required