Process Associate-Voice

HCLTech · United States

Job Summary

Job Description:

To validate candidate’s records uploaded under “check-in” process
To give directions to the candidates at the time of greeting like to adjust their workspace or asking candidates to take the photographs again
To supervise candidates during the testing session using video streaming and a remote administration console.
To monitor for any suspicious or noteworthy activity, and communicate with candidates if needed.
To make sure that the candidates are following all testing policies and are not risking exam security.
Responsible for assisting candidates with technical issues and reporting candidate incidents to the Program Coordinator team via Case
Implementing feedback given during monitoring sessions by PICs / Team Leads
Appropriate documentation on client CRM
Ensuring data security - proprietary data of customers
Meeting SLAs & maintaining Quality Standards

Job Description:

To validate candidate’s records uploaded under “check-in” process
To give directions to the candidates at the time of greeting like to adjust their workspace or asking candidates to take the photographs again
To supervise candidates during the testing session using video streaming and a remote administration console.
To monitor for any suspicious or noteworthy activity, and communicate with candidates if needed.
To make sure that the candidates are following all testing policies and are not risking exam security.
Responsible for assisting candidates with technical issues and reporting candidate incidents to the Program Coordinator team via Case
Implementing feedback given during monitoring sessions by PICs / Team Leads
Appropriate documentation on client CRM
Ensuring data security - proprietary data of customers
Meeting SLAs & maintaining Quality Standards

Job Description:

To validate candidate’s records uploaded under “check-in” process
To give directions to the candidates at the time of greeting like to adjust their workspace or asking candidates to take the photographs again
To supervise candidates during the testing session using video streaming and a remote administration console.
To monitor for any suspicious or noteworthy activity, and communicate with candidates if needed.
To make sure that the candidates are following all testing policies and are not risking exam security.
Responsible for assisting candidates with technical issues and reporting candidate incidents to the Program Coordinator team via Case
Implementing feedback given during monitoring sessions by PICs / Team Leads
Appropriate documentation on client CRM
Ensuring data security - proprietary data of customers
Meeting SLAs & maintaining Quality Standards

Job Description:

To validate candidate’s records uploaded under “check-in” process
To give directions to the candidates at the time of greeting like to adjust their workspace or asking candidates to take the photographs again
To supervise candidates during the testing session using video streaming and a remote administration console.
To monitor for any suspicious or noteworthy activity, and communicate with candidates if needed.
To make sure that the candidates are following all testing policies and are not risking exam security.
Responsible for assisting candidates with technical issues and reporting candidate incidents to the Program Coordinator team via Case
Implementing feedback given during monitoring sessions by PICs / Team Leads
Appropriate documentation on client CRM
Ensuring data security - proprietary data of customers
Meeting SLAs & maintaining Quality Standards