eCommerce Key Account Manager (eKAM)

Pierre Fabre · Sofia

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We are Pierre Fabre Bulgaria, part of Pierre Fabre Laboratories - a solid international company with 60 years of pharmaceutical expertise, proud inventor of dermo-cosmetics.

We are engaged in taking care of life by designing and developing innovative solutions inspired by consumers and patients and contributing to the well-being of everyone from health to beauty.

In Bulgaria, we are well known with our dermo-cosmetic brands: Avene, Ducray, A-Derma, Klorane, Rene Furterer, Elgydium, and Eludril.

We have been working also in the area are related to the treatment of infantile hemangiomas and oncology. 

Your mission

At Pierre Fabre Bulgaria, we are looking for an eCommerce Key Account Manager to join our Commercial team and drive the growth of our brands across key online customers and eRetail partners.

This is a commercial role for someone who combines strong Key Account Management skills with a solid understanding of eCommerce and knows how to turn customer, shopper and performance data into sustainable business growth.

Your role

You will take ownership of the commercial relationship and performance of assigned eCommerce accounts, building strong partnerships and developing the online business of our brands.

Your main responsibilities will include:

• Manage and develop relationships with key eRetailers, ePharmacies, pure players and online partners.
• Own the commercial performance of assigned accounts, with focus on sales growth, profitability and P&L.
• Build and negotiate Joint Business Plans (JBP/eJBP), including growth objectives, commercial conditions, investments and activation plans.
• Manage commercial negotiations, pricing, assortment, promotional planning and product launches.
• Monitor and drive sell-in and sell-out performance, forecasts and account profitability.
• Identify growth opportunities through customer, category and performance data.
• Ensure the right portfolio and assortment across eRetail partners, including strong visibility of key products and innovations.
• Work closely with Marketing, Media and eRetail Activation teams to ensure excellent digital shelf, content and online activation.
• Contribute to retail media planning and ensure alignment between commercial priorities and brand campaigns.
• Track key eCommerce KPIs, promotional effectiveness and ROI and turn insights into concrete commercial actions.
• Monitor competitor activity, pricing and market developments and proactively recommend actions.
• Collaborate closely with Marketing, Commercial Excellence, Supply Chain, Finance and other teams to ensure strong end-to-end execution.

• University degree in Business, Marketing, Economics, Digital Commerce or a related field.
• Previous experience in eCommerce/eRetail account management
• Experience in FMCG, Beauty, Consumer Healthcare or Pharma would be considered an advantage.
• 3–5 years of experience in Sales, Key Account Management, Trade Marketing or another commercial role.
• Strong commercial mindset and negotiation skills.
• Good understanding of pricing, promotions, assortment and trade terms.
• Comfortable working with sales and performance data and translating insights into actions.
• Fluent English and Bulgarian.
• Proactive, analytical and hands-on approach, with a strong sense of ownership.

The profile we believe will succeed

You are commercially driven and comfortable owning a business, not simply managing activities. You enjoy building customer partnerships, negotiating, analysing performance and finding new opportunities for growth.

At the same time, you understand that successful eCommerce requires speed, attention to detail and close collaboration across Commercial, Marketing, Media, Supply and Finance.

You are data-driven, proactive, solution-oriented and execution-focused, and comfortable working in a fast-changing environment.

We are convinced that diversity is a source of fulfillment, social balance and complementarity for our employees, which is why our offers are open to all, without restriction.

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