Customer Order Management Representative

Cummins · Wellingborough

We are looking for a talented Customer Order Management Representative to join our team specializing in Supply Chain Planning in Wellingborough, Northamptonshire, United Kingdom.

In this role, you will make an impact in the following ways:

Deliver an exceptional customer experience by acting as the primary point of contact for assigned accounts, ensuring clear communication and support throughout the entire order lifecycle.
Drive on-time order fulfillment by coordinating with customers, distribution centers, manufacturing plants, and cross-functional teams to meet agreed delivery commitments.
Resolve complex customer inquiries and escalations through detailed analysis, strong system knowledge, and effective problem-solving, while maintaining compliance with service level expectations.
Ensure accuracy and compliance by maintaining detailed records, managing export and shipping documentation, and adhering to company policies and legislative requirements.
Strengthen customer relationships by proactively communicating order updates, managing expectations, and providing timely, informative responses to inquiries and concerns.
Support quality and operational excellence by collaborating with customers and internal stakeholders to address quality issues and facilitate the resolution of non-conformance claims.
Contribute to business performance by preparing insightful reports, monitoring order management metrics, and supporting departmental goals that enhance customer satisfaction and operational efficiency.
Lead and participate in continuous improvement initiatives that streamline processes, improve service delivery, and strengthen the overall effectiveness of the Customer Order Management function.

Cummins is an equal opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, or other status protected by law.

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