Senior Analyst - Claims Specialist

Arthur J. Gallagher · Mumbai

Introduction

Welcome to Gallagher in India — where expertise, technology, and purpose come together. Since 2006, Gallagher in India has supported global teams by delivering quality, service, and speed through deep expertise, smart technology, and specialized knowledge services. More than just an operations center, it’s a place where careers grow through collaboration, continuous learning, and purposeful work. We drive efficiency, compliance, and innovation so our teams can focus on serving clients. If you enjoy solving problems and working with purpose, Gallagher is the place where you can grow and feel a sense of belonging.

Overview

Gallagher Center of Excellence is seeking to hire a Knowledge Lead Claims Specialist for GGB UK – Specialty Claims vertical. As the GGB UK – Specialty Claims vertical, you will be responsible for handling complex claims and coordinating with internal and external stakeholders, Clients, Insurers etc. You will be managing end to end claims for UK.

You will ensure the smooth and efficient transition & delivery of various shared services functions to internal stakeholders. Your role will involve driving claims for UK location. Additionally, you will be responsible for fostering a culture of collaboration, continuous improvement, and customer focus within the shared services team.

You will be interacting with the team who are present in India and UK Exposure to End to End Claims Handling is a definite plus. Proficient in handling and avoiding risk event or sanctions. Conduct trainings to enhance knowledge and timely submission of reports.

Perparing and presentation of process maps, process flow, SOP, Adoc Claims related activities etc

How you'll make an impact

Responsibilities:

Meeting expectations of various stakeholders (Internal and External), Organisation and various Clients.
Contributes to achieve the Service level agreements, Key Performance indicators and business objectivesa
Ensuring smooth transition of account including preparation of all relevant documents
Regular monitoring of various claims and debts reports to ensure all guidelines from FCA are met.
Adheres to claims compliance requirements
End to end claims handling and communication with Clients
Review and presentation of various reports
Should have attention to detail and accurate in claims activities.
Should be aware of London Markets, SNAD and their dealings, how rejection are dealt etc
Should have knowledge of CAR, Liability, Reinsurance, Property, Cyber, Bordereau, D&O, Claims made policies,
Professional Risk, Finanacial Risk, Aerospace, Onshore and Off shore claims

Competencies:

Communication Skills: Excellent oral and written communication skills

Technical Knowledge: Proficient understanding of insurance policies, coverage, and exclusions.

Mentoring and Training: Grooming team members within the team

Strategic Thinking: Capability to foresee challenges and opportunities

Innovation and Creativity: Committed to bring efficiency within the claims process

About you

Qualifications:

Minimum Required Degree: Any Graduate
Minimum 7-9years of Claims handling
Atleast 5year in End to End claims handling
Experience about policy placing/accounting functions

Knowledge, Skills and Ability:

MS Office
Adaptability (working in shifts etc)
Communication Skills
Team Work
Time Management
Presentation skills
Analytical and Problem solving skills
Project management

Additional Information

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

Competitive compensation
Comprehensive benefits programs designed to support your well-being
Career development opportunities and ongoing learning
A collaborative, people-first culture with accessible leadership
The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)