Lead Specialist - Risk & Compliance

Arthur J. Gallagher · Pune

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Welcome to Gallagher in India — where expertise, technology, and purpose come together. Since 2006, Gallagher in India has supported global teams by delivering quality, service, and speed through deep expertise, smart technology, and specialized knowledge services. More than just an operations center, it’s a place where careers grow through collaboration, continuous learning, and purposeful work. We drive efficiency, compliance, and innovation so our teams can focus on serving clients. If you enjoy solving problems and working with purpose, Gallagher is the place where you can grow and feel a sense of belonging.

To provide operational data support to the Partner Assurance team enabling an efficient service to our internal and external clients. To actively promote best practice, sound record management, creation and analysis of data to facilitate identification of root causes to provide feedback, efficiencies and, where required, training for continuous development and service improvement.
To provide support to Gallagher Business Units to ensure appropriate agreements are in place to allow free flow of business transactions whilst supporting and adhering to the Gallagher Conduct & Governance policies and frameworks as applicable.

Responsibilities:

• Provide MI, data and operational support the 5 teams within Partner Assurance team including MI for forecasting, planning and analysis of volumes, quality assurance reviews and transfer of additional processes.
• Production, analysis and improvement of Management Information (MI) in various forms, level of detail and across multiple teams and processes (Board/Committee reports, quality assurance, work volume management, forecasting, regulatory requests, etc.)
• Use MI to identify areas for review, improvement and resourcing
  Identify areas of improvement, and where possible automate, current processes from MI and data analysis.
• Assist in the management and co-ordination of matters impacting multiple teams within Partner Assurance. Champion our “one team” mentality
• Obtain and act upon feedback from our internal and external stakeholders for a continued service improvement.
• Manage and provide MI / data support for projects including regulatory changes, change to internal processes and mergers & acquisitions.
• Develop and maintain productive and creditable working relationships with internal and external stakeholders
  

Skills, Qualifications and Experience:

• Required system/application knowledge: Power BI, Power Apps, SharePoint, Nintex, Microsoft Office (Teams, Word,
• Excel, PowerPoint, Outlook and Visio). Willingness to learn new systems
• Experience in data analysis and presentation to meet a range of business and operational needs
  Strong verbal and written communication skills, including good active listening skills
• Work well under pressure and able to manage large and complex volumes of work
• Can grasp new subjects quickly, and deliver high quality output within tight deadlines.
• Takes a hands-on practical problem-solving approach to achieving business outcomes
• Ensures that the right business culture and behaviours are being demonstrated to internal and external clients
• Able to work under own initiative while recognising when to ask for guidance
• Looks at the bigger picture and thinks strategically about solutions with a proactive approach.
• Eligible to work in the UK

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being 
• Career development opportunities and ongoing learning 
• A collaborative, people-first culture with accessible leadership 
• The opportunity to do meaningful work with global reach and local impact 

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)

Responsibilities:

• Provide MI, data and operational support the 5 teams within Partner Assurance team including MI for forecasting, planning and analysis of volumes, quality assurance reviews and transfer of additional processes.
• Production, analysis and improvement of Management Information (MI) in various forms, level of detail and across multiple teams and processes (Board/Committee reports, quality assurance, work volume management, forecasting, regulatory requests, etc.)
• Use MI to identify areas for review, improvement and resourcing
  Identify areas of improvement, and where possible automate, current processes from MI and data analysis.
• Assist in the management and co-ordination of matters impacting multiple teams within Partner Assurance. Champion our “one team” mentality
• Obtain and act upon feedback from our internal and external stakeholders for a continued service improvement.
• Manage and provide MI / data support for projects including regulatory changes, change to internal processes and mergers & acquisitions.
• Develop and maintain productive and creditable working relationships with internal and external stakeholders
  

Skills, Qualifications and Experience:

• Required system/application knowledge: Power BI, Power Apps, SharePoint, Nintex, Microsoft Office (Teams, Word,
• Excel, PowerPoint, Outlook and Visio). Willingness to learn new systems
• Experience in data analysis and presentation to meet a range of business and operational needs
  Strong verbal and written communication skills, including good active listening skills
• Work well under pressure and able to manage large and complex volumes of work
• Can grasp new subjects quickly, and deliver high quality output within tight deadlines.
• Takes a hands-on practical problem-solving approach to achieving business outcomes
• Ensures that the right business culture and behaviours are being demonstrated to internal and external clients
• Able to work under own initiative while recognising when to ask for guidance
• Looks at the bigger picture and thinks strategically about solutions with a proactive approach.
• Eligible to work in the UK

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