Senior Associate Registrar

University System of New Hampshire · Plymouth State University · $60,000–$70,000 (stated in the posting)

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The Associate Registrar, Degree Auditor & Curriculum Processor serves as a vital administrative leader and collaborative liaison within the Plymouth State University Registrar’s Office. Reporting to the Registrar, this position oversees the operational and technical workflows for degree auditing, curriculum processing, catalog maintenance, and graduation clearance. Beyond technical execution, the Associate Registrar plays a key role in supporting the university’s technology modernization, including maintaining existing systems while helping guide the office through our transition from Ellucian Banner to Workday. The ideal candidate brings technical precision, a collegial and service-oriented mindset, and the ability to maintain composure and clarity during peak administrative cycles.

Work Culture & Core Behavioral Competencies

• Collegial Collaboration: Demonstrates a genuine commitment to building positive, cross-functional relationships across campus. Listens actively, values diverse perspectives, and works constructively with faculty, staff , academic deans, and administrative leadership to solve complex records and degree-progress challenges.
• Composure Under Pressure: Maintains poise, organization, and a customer-service focus during high-volume, deadline-driven academic cycles (e.g., commencement clearance, catalog publication, and priority registration).
• Adaptable Problem-Solving: Approaches administrative hurdles and system migrations with optimism, flexibility, and a creative, solution-oriented mindset.

Duties/Responsibilities

(30%) Degree Audit & Systems Administration

• Serve as the primary administrator and super-user for DegreeWorks, scribing, testing, and maintaining undergraduate and graduate degree audit templates aligned with approved catalog changes.
• Build and maintain exception rules, petition workflows, and program modification updates.
• Partner with faculty advisors and department chairs to demystify degree audit tools, offering patient, approachable technical guidance and user training.
• Play an active, collaborative role in the university’s transition from Ellucian Banner to Workday, assisting with data validation, process mapping, and workflow testing.

(20%) Degree Audit, Graduation Clearance

• Lead end-to-end graduation clearance and degree audit workflows with calm efficiency and attention to detail.
• Oversee digital and physical diploma ordering, verification, tracking, and distribution.
• Partner with academic departments during annual curriculum revision cycles to update and verify program requirements in the official academic catalog and student information systems.

(30%) Catalog System Maintenance

• CourseLeaf Systems Administration: Serve as the functional lead for CourseLeaf CAT (CatalogManagement) and CIM (Course and Curriculum Management) platforms, managing system workflows, user access, and configuration settings.
• Academic Catalog Publication: Oversee the annual cycle for editing, verifying, and publishing the official undergraduate and graduate academic catalogs in partnership with academic departments and governance committees.
• Curriculum Integration: Ensure seamless synchronization between CourseLeaf catalog/curriculum updates and backend student information systems (Ellucian Banner and the upcoming Workday environment).
• Training & User Support: Provide approachable guidance and training to faculty, department chairs, and administrative staff on submitting curriculum proposals through CIM and reviewing catalog page updates in CAT.

(10%) Compliance & External Reporting

• Serve as the institutional lead for National Student Clearinghouse (NSC) DegreeVerify data submissions and verifications.
• Ensure strict compliance with institutional policies, USNH guidelines, and federal FERPA privacy regulations regarding student records.
• Assist with state, regional, and internal reporting data extractions regarding degree completion and curriculum metrics.

(10%)  Governance & Cross-Functional Teamwork

• Represent the Registrar’s Office on designated campus committees, including curriculum councils and academic policy subcommittees.
• Collaborate closely with Admissions, Financial Aid, Student Success/Advising, and Academic Deans to resolve student record discrepancies and streamline degree-progress pathways.

Requirements

Minimum Acceptable Education & Experience: 

• Education: Bachelor’s degree from an accredited institution.
• Experience: Minimum of 3–5 years of progressive experience in a higher education Registrar’s Office or student records environment requiring independent judgment, discretion, and technical precision.
• Technical Proficiency:
  • Hands-on experience with Ellucian Banner (or equivalent enterprise ERP) and DegreeWorks scribing/auditing.
  • Demonstrated technological adaptability and readiness to contribute to a Workday implementation.
• Interpersonal & Operational Competencies:
  • Demonstrated ability to maintain composure, sound judgment, and a supportive demeanor during high-stress, deadline-driven operational cycles.
  • Proven track record of building collaborative, collegial working relationships across administrative and academic departments.
  • Deep understanding of FERPA guidelines and higher education record-keeping compliance.

Knowledge, Skills & Abilities: 

• Collegial Collaboration: Demonstrates a genuine commitment to building positive, cross-functional relationships across campus. Listens actively, values diverse perspectives, and works constructively with faculty, staff, academic deans, and administrative leadership to solve complex records and degree-progress challenges.
• Composure Under Pressure: Maintains poise, organization, and a customer-service focus during high-volume, deadline-driven academic cycles (e.g., commencement clearance, catalog publication, and priority registration).
• Adaptable Problem-Solving: Approaches administrative hurdles and system migrations with optimism, flexibility, and a creative, solution-oriented mindset.        

 Preferred Qualifications:

• Master’s degree in Higher Education Administration, Information Systems, or a related field.
• Direct experience participating in an enterprise software migration or system implementation (e.g., Banner to Workday).
• Experience with WorkDay, CollegeSource TES (Transfer Evaluation System), modern catalog management platforms or digital diploma vendors.

Applicant Instructions: 

Applicants should be prepared to upload the following documents when applying online within the My Experience: Resume/CV section of the application: (Maximum of 5 Documents - additional documents can be added to the Application Questions section of the application)

• Resume/CV
• Cover Letter

Applications that are missing any of the required items may not move forward for consideration. Additional uploaded documents not requested in the position announcement will not be reviewed.

Campus/Location: Plymouth State University – Plymouth, NH (On-Site)

Department: Registrar’s Office

Position Category: Professional / Exempt Staff

Salary Range: $60,000 - $70,000 (Commensurate with experience)

Plymouth State University offers high-quality baccalaureate, graduate, and doctoral degree programs. Through research and innovative community partnerships, the University contributes to the economic, social, cultural, and environmental development of the North Country and Lakes Region of New Hampshire and beyond.

EEO Statement

The University System of New Hampshire is an Equal Opportunity/Equal Access employer. The University System is committed to creating an environment that values and supports diversity and inclusiveness across our campus communities and encourages applications from qualified individuals who will help us achieve this mission. The University System prohibits discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, veteran status, or marital status.

Compensation Pay Range:

The pay range for this position is listed above. Actual offer will be based on skills, qualifications, experience, and internal equity, in addition to relevant business considerations. More information on benefits can be found here: USNH Employee Benefits | Human Resources

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