Patient Service Representative II, Full Time - Days
Cedars-Sinai · Beverly Hills
Job Description
Align yourself with an organization that has a reputation for excellence! Cedars-Sinai received the National Research Corporation’s Consumer Choice Award 19 times for providing the highest-quality medical care in Los Angeles. We also were awarded the Advisory Board Company’s Workplace of the Year, 3 years in a row. This recognizes hospitals and health systems nationwide that have outstanding levels of employee engagement. We offer an outstanding benefit package and competitive compensation. Come find out why Cedars-Sinai was Voted #1 in California by U.S. News Best Hospitals!
Cedars-Sinai Cancer’s Patient and Family Support Program (PFSP) is committed to supporting patients and their families as they confront the challenges of cancer. Our team of dedicated experts provides compassionate, personalized care for people affected by cancer and those close to them. We provide resources to help patients prevent and relieve physical, psychological, social and spiritual suffering; plan their future; achieve life goals and navigate any care changes.
Why work here? Beyond an outstanding benefit package and competitive salaries, we take pride in hiring the best, most committed employees. Our staff reflects the culturally and ethnically diverse community we serve. They are proof of our dedication to creating a multifaceted, inclusive environment that fuels innovation and the gold standard of patient care we strive for.
What will you be doing in this role? The Patient Service Representative II (PSR II), following established practices, policies, and guidelines, provides clerical and administrative support/duties while handling high volume of patient coordination and complex scheduling in the licensed clinics at Cedars-Sinai Medical Center. The PSR II is cross- trained to cover multiple providers and is a resource.
This position provides front-office and patient access support for the PFSP/Cancer Rehabilitation Clinic. Responsibilities include patient check-in and check-out, scheduling new consultations and follow-up visits, obtaining authorizations for follow-up visits and in-clinic procedures, managing telephone communications, and routing patient messages to providers. The PSR II also provides cross-coverage for Clinical Nutrition, Social Work, Supportive Care Medicine, Psychiatry, and Psychotherapy services.
Responsibilities include:
- Answering and triaging calls- directing to appropriate individuals or departments.
- Scheduling and authorization for appointments, surgeries, and ancillary services.
- Perform insurance verification functions.
- Process and track all incoming and outgoing referrals.
- Sorting and deposition of mail and patient information in compliance with HIPAA rules and regulations following Cedars-Sinai standards.
- Assist in all work assignments.
Qualifications
Required Qualifications:
- High School Diploma/GED.
- 2+ years of experience working with insurance companies and obtaining authorizations.
Required Qualifications:
- High School Diploma/GED.
- 2+ years of experience working with insurance companies and obtaining authorizations.
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