Commercial Banking Asia - Services Sales Inbound Lead - Director

Citigroup · Singapore

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 Services provides global solutions that help corporations, financial institutions, public sector and commercial clients optimize operations and drive their business forward. Through our five business lines – Liquidity Management Services, Payments, Trade & Working Capital Solutions, Investor Services and Issuer Services - we provide cash management, payments/receivables solutions, working capital solutions, post-trade securities services and issuer services across Citi’s global network.

The Product Sales Group Manager manages multiple teams through other managers. In-depth understanding of how own sub-function contributes to achieving the objectives of the function.

A good understanding of the industry, direct competitors' products and services, is also necessary in order to contribute to the commercial objectives of the business. Requires thorough understanding of strategic direction of the function within the relevant part of the business, combined with a solid conceptual/practical grounding in both the function and/or area of expertise and related subject areas. Excellent communication skills required in order to negotiate internally, often at a senior level. Some external communication/negotiation may be necessary. Responsible for executing functional strategy in area managed. Determines approach to implementing functional strategy.

Accountable for end results, budgeting, planning, policy formulation and contribution to future strategy of the area(s). Impact reflects size of team managed, strategic influence on the business and interaction with other functions or businesses.

Full management responsibility for multiple teams, including management of people, budget and planning, to include duties such as performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval. May be involved or responsible for diverse (cross-discipline) activities. Typically, a direct report to a C16 role and function as an integral member of the functional leadership team within a country/site location, job family, or line of business.

Responsibilities:

• Leadership role for a team of product sales professionals
• Determine and deliver the sales plan/pipeline goals of the business in conjunction with Product Heads
• Develop and execute on a pipeline of client prospects, sufficient to provide required business growth
• Manage a team of sales managers who achieve aggressive revenue goals, measured and rewarded against set targets
• Manage key business drivers like calling plans, deal closure and execution, customer satisfaction, etc.
• Establish relationships with key clients and business partners to identify new business opportunities
• Monitor and understand customer needs, market and economic trends as well as business opportunities and threats
• Coordinate internally to drive timely and flawless execution of client mandates
• Adopt and leverage new marketing strategies such as partnerships, conferences, advisory boards
• Embed quality in client touchpoints including proposals and presentations
• Develop sales talent through active coaching, leading training opportunities and attracting top sales talent
• Work in close partnership with control functions such as Legal, Compliance, Market and Credit Risk, Audit, Finance in order to ensure appropriate governance and control infrastructure
• Build a culture of responsible finance, good governance and supervision, expense discipline, and ethics
• Appropriately assess risk/reward of transactions when making business decisions; and ensure that all team members understand the need to do the same, demonstrating proper consideration for the firm’s reputation
• Be familiar with and adhere to Citi’s Code of Conduct and the Plan of Supervision for Global Markets and Securities Services; and ensure that all team members understand the need to do the same
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 15+ years of experience, including 8-10+ years' managerial experience
• Proven track record in cross cultural and matrix business settings.
• Formulation and implementation of business strategy across all corporate customer segments.

Education:

• Bachelor’s/University degree, or equivalent experience
• Master’s degree is "Good to Have"
• Managerial experience is Required.

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.


 

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