Associate Content Moderation
Wipro · Bengaluru
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.Job Description
Role Purpose
-
Review content of a graphic, violent, sexual, or egregious nature such as Adult, Sexual, Abusive, Hate, Derogatory, Illegal Acts, Violence, Death, and Tragedy and take appropriate action (Sensitive contents)
-
Strong work ethic and ability to work with minimal supervision.
-
Should be able to follow policies & procedures diligently as prescribed by the business.
- Excellent communication skills in English.
- Proactive and positive approach to tasks.
-
Emotionally strong in nature, should be able to withstand inappropriate content with maturity and professionalism.
-
Experience using internet websites and social communication tools.
-
Strong analytical and logical reasoning skills.
- Strong Time Management skills
- Good Interpersonal & People skills with a good problem-solving approach.
- Should have Customer Centric Mindset
͏
Deliver
| No | Performance Parameter | Measure |
| 1 | Process | No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback |
| 2 | Self- Management | Productivity, efficiency, absenteeism, Training Hours, No of technical training completed |