Program Manager I - Graduate Medical Education (GME)

Cleveland Clinic · Cleveland Clinic Main Campus

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At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

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Join Cleveland Clinic’s Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world class and caregivers are family. Here, you will work alongside a passionate and dedicated team, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.  

As a GME Program Manager, you will oversee operational processes, including Limited Clinical Practitioner and moonlighting requests, trainee record retention, and GME Bridge Appointments. In this role, you will coordinate trainee onboarding and compliance activities, maintain documentation, collaborate with internal departments and external organizations, and ensure adherence to organizational policies and procedures. You will also help develop and maintain operational systems that support Graduate Medical Education and contribute to the future of healthcare through hands-on experience and professional growth opportunities.

A caregiver in this position works days from 8:00 a.m. – 4:30 p.m. (flexible start/end times)

During the 90-day new-hire period, caregivers will work on-site 3 days per week.

After the 90-day period, this is a hybrid role with 1 day per week on-site at Main Campus and 4 days remote.

A caregiver who excels in this role will:

• Develop, implement, manage, and maintain operational systems and activities.
• Serve as a liaison with all levels of the organization and the outside community.
• Manage multiple priorities and projects with competing deadlines.
• Allocate time effectively to meet completion requirements.
• Serve as a coach and mentor to other positions within the department.
• Review and monitor adherence to Human Resources policies and corporate compliance procedures.
• Oversee Limited Clinical Practitioner (LCP) and moonlighting requests.
• Track board approvals and provide licensures and DEA updates to the GME onboarding team
• Coordinate with OPSA and Legal on complex requests.
• Assist with trainee record retention by managing verification requests for current and former Main Campus trainees, reviewing training records, completing required forms for credentialing organizations, medical boards, Public Service Loan Forgiveness (PSLF), and loan deferments, and saving final documents in MedHub. Maintain MedHub templates for standard trainee correspondence, including appointment and salary letters.
• Oversee the GME Bridge Appointments process for eligible trainees transitioning between GME training appointments or from GME training to an approved Professional Staff appointment.
• Coordinate with training programs, departments, OPSA, and other stakeholders to complete appointments and help maintain employment status and healthcare benefits during transition periods.
• Assist with general trainee onboarding, compliance responsibilities, and related activities throughout the academic year.
• Perform other duties as assigned.

Minimum qualifications for the ideal future caregiver include:

• Bachelor's Degree in Business Administration, Healthcare Administration or a related field and two years of experience in project management, data analysis and systems training  

• OR High School Diploma/GED and six years of experience  

• OR Associate’s Degree and four years of experience  

• OR Master’s Degree and one year of experience 

• Knowledge of statistical and financial analysis, primary research and business plan development 

Preferred qualifications for the ideal future caregiver include:  

• Experience in a healthcare setting 
• Basic Technology skills (Microsoft Suite – Outlook, Word, Teams)
• Experience working within Graduate Medical Education (GME)
• Experience coordinating student or trainee onboarding
• Experience using MedHub

Physical Requirements:

• Ability to perform work in a stationary position for extended periods
• Ability to operate a computer and other office equipment
• Ability to communicate and exchange accurate information
• Ability to travel throughout the hospital system

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. 

If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: https://info.flclearinghouse.com/

Please review the Equal Employment Opportunity poster. 

Cleveland Clinic is pleased to be an equal employment opportunity employer.

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