Senior Lead - QC System - Empower
GSK · Bengaluru
About the Team:
Enterprise Systems is the backbone of GSK’s internal operations in Digital & Tech, enabling GSK Global Functions teams such as Finance, Procurement, HR, Legal, Compliance, WREF, CGA and Corporate Secretariat to run seamlessly. This team designs and delivers cutting-edge digital platforms that power critical processes, ensuring efficiency, compliance, and scalability across the enterprise.
Enterprise Systems Management & Business Operations delivers digital solutions that support Enterprise Systems running as a high-performing organisation. This team drives financial discipline, operational rigour and strategic alignment across the ES portfolio that safeguard GSK’s integrity and reputation globally. By joining this team, you’ll help shape systems that support thousands of employees worldwide, driving innovation and reliability in the tools that keep GSK moving forward.
Job Purpose
The Senior Lead - QC System - Empower will deliver and support Empower (CDS) solutions for Quality Control (QC) laboratories. The role includes project work and BAU support, platform delivery, upgrades, automation, L2/L3 support, version upgrades and practical exposure to automation capabilities.
The role diagnoses complex issues using logs, metrics, interfaces, data flows and system behaviour and implements approved corrective actions.
Key Responsibilities:
Empower solution delivery and configuration
- Configure and support Empower projects, methods, processing methods, reports and user security for QC labs.
- Translate QC and analytical requirements into Empower configurations following defined standards.
- Maintain Empower master data, templates and configuration items in line with global governance.
- Configuration and scripts held under version control, peer review before release, scripted or automated regression tests, and test evidence kept with the change.
Projects and modernization
- Contribute to the design and execution of Empower Citrix to Azure migration (environment build, cutover planning, testing and rollout).
- Support Empower version upgrades (assessment, remediation, regression testing, deployment).
- Work with infrastructure and platform teams to optimise performance, scalability and resilience in Azure.
- Participate in integration work (e.g. LIMS, instruments, archival solutions) as part of modernisation projects.
Automation and optimisation
- Use Empower automation capabilities (e.g. custom calculations, processing workflows, scheduling, scripts/macros where applicable) to streamline QC operations.
- Identify opportunities to automate repetitive tasks and standardise analytical workflows.
- Document and share reusable automation patterns and best practices within the team.
- Uses approved AI assistants to build and test Empower configuration and scripts and checks the output before submitting it for review.
BAU support and operations
- Provide Level 2/3 support for incidents, problems and service requests related to Empower.
- Perform root cause analysis for complex issues and implement corrective and preventive actions.
- Deliver small enhancements and configuration changes through formal change management.
- Support periodic maintenance activities, including patching, housekeeping and performance tuning.
- Follow GxP, data integrity and quality procedures in all Empower changes and support activities.
Key Relationships / Customers
Business and Site Stakeholders
- Manufacturing, Quality, Laboratory, Supply Chain and MSAT stakeholders
- Site engineers, automation teams, super users and key users
- Business Process Owners and operational risk owners
Digital & Technology Stakeholders
- Product Managers and Product Owners
- Solution and Enterprise Architects
- Engineering, DevOps, Data and Integration teams
- Service Managers, Cyber Security and Infrastructure teams
- Validation, Quality and technical assurance teams
Other
- Technology vendors
- System integrators and specialist engineering partners
- Managed service and support providers
Basic qualifications:
- Bachelor’s or master’s degree in engineering, Computer Science, Life Sciences or a relevant technical discipline, or equivalent practical experience.
- 4+ years of hands-on experience with Empower CDS administration and configuration in QC / GMP environments.
- Experience supporting or implementing QC/analytical lab systems (preferably Empower) under GxP.
- Practical exposure to at least one of:
- Empower environment migrations (Citrix, virtualised or cloud-hosted setups).
- Empower version upgrades, including testing and validation.
- Empower automations (processing workflows, custom calculations, scripts, or scheduling tools).
- Good understanding of QC lab processes, chromatographic workflows and data integrity principles.
- Knowledge of CSV, 21 CFR Part 11, Annex 11 and data integrity (ALCOA+) in the context of CDS systems.
- Familiarity with ITIL-based service management and working with global support models.
- Exposure to scripting or automation tools used alongside Empower or other QC systems.
Preferred qualifications:
- Strong analytical and structured problem-solving skills.
- Ability to translate architecture and product direction into clear technical designs and implementation activities.
- Clear technical writing and disciplined maintenance of specifications, designs, test evidence and configuration records.
- Understanding of interfaces, workflows, data, environments, monitoring and operational support.
- Awareness of security, quality, validation, data integrity, resilience and change controls.
- Ability to collaborate across global business, site, engineering, architecture, product, service and supplier teams.
- Continuous-improvement mindset with emphasis on standardisation, reuse, automation and knowledge sharing.
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Why GSK?
Uniting science, technology and talent to get ahead of disease together.
GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade, as a successful, growing company where people can thrive. We get ahead of disease by preventing and treating it with innovation in specialty medicines and vaccines. We focus on four therapeutic areas: respiratory, immunology and inflammation; oncology; HIV; and infectious diseases – to impact health at scale.
People and patients around the world count on the medicines and vaccines we make, so we’re committed to creating an environment where our people can thrive and focus on what matters most. Our culture of being ambitious for patients, accountable for impact and doing the right thing is the foundation for how, together, we deliver for patients, shareholders and our people.
Inclusion at GSK:
As an employer committed to Inclusion, we encourage you to reach out if you need any adjustments during the recruitment process.
Please contact our Recruitment Team at IN.recruitment-adjustments@gsk.com to discuss your needs.
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