Senior Product Owner - Veeva Vault
GSK · Bengaluru
About the Team:
Enterprise Systems is the backbone of GSK’s internal operations in Digital & Tech, enabling GSK Global Functions teams such as Finance, Procurement, HR, Legal, Compliance, WREF, CGA and Corporate Secretariat to run seamlessly. This team designs and delivers cutting-edge digital platforms that power critical processes, ensuring efficiency, compliance, and scalability across the enterprise.
Enterprise Systems Management & Business Operations delivers digital solutions that support Enterprise Systems running as a high-performing organisation. This team drives financial discipline, operational rigour and strategic alignment across the ES portfolio that safeguard GSK’s integrity and reputation globally. By joining this team, you’ll help shape systems that support thousands of employees worldwide, driving innovation and reliability in the tools that keep GSK moving forward.
Job Purpose:
This role is positioned within the Enterprise Veeva Quality Suite - Product Team, responsible for contributing to the technical solution design, implementation, and continuous improvement of the Veeva Quality Suite across Content Management, Quality, Audit & Risk business processes. The Product Owner in Veeva Quality Vault is responsible for requirements, managing advanced configuration change requests on lifecycles, workflows, atomic security settings, objects, reports, etc. and for testing and validation documentation in line with GSK’s Internal framework. The Product Owner is senior to the Product Analyst role and leads large scale configuration projects across Veeva Quality Vault. The Senior Product Owner is responsible for maximizing the value of a specific product by translating business needs into a prioritized backlog and leading delivery across the product lifecycle, within strategic and financial guardrails set by the Product Manager and Associated Director, Product Owner. The role works closely with business stakeholders to define outcomes and ensure delivered functionality is usable, secure, compliant, supportable and aligned to product strategy. The Senior Product Owner guides Product Owner and works with Technical SMEs, Architects, Service teams and external partners to ensure requirements are clear, value-driven and data-informed. The job holder makes day-to-day backlog and acceptance decisions, oversees iterative delivery and uses product performance information to improve adoption, stability, user experience and operational readiness.
Key Responsibilities:
- Provide product expertise in the Veeva Quality Suite as a certified Vault platform administrator and Veeva configuration specialist, leading large-scale configuration projects.
- Partner with business stakeholders to understand functional needs, refine requirements and define product outcomes within guardrails set by the Product Managers.
- Act as the product knowledge expert across multiple objects, coaching product owners and managing configuration changes for the Veeva Quality Suite in line with agreed priority backlog items.
- Lead impact assessment activities, reviewing proposed changes and ensuring impact understood across the entire Quality Suite.
- Deliver product enhancements through agreed backlog process to ensure Veeva Quality Suite evolves to meet business needs.
- Ensure Quality Vault remains compliant as a Validated Solution through supporting testing and re- validation efforts and that configuration releases from validation to production are compliant.
- Collaborate with Veeva Enterprise Managed Services on product features and with business resources across Global Supply Chain, Research and Development, Vaccines and GSK support functions, managing and maintaining metadata in Quality Vault (including picklists and organisational data).
- Make backlog prioritization decisions based on value, cost, risk, business continuity and resource capacity, escalating strategic trade-offs in line with the agreed RACI.
- Lead refinement, demonstrations, acceptance and release decisions, maintaining clear traceability from business outcome through requirement, test and delivered change, and ensure product changes follow required security, data, quality, validation, change and regulatory controls with specialist approvals obtained where required.
- Support architects in assessing design options, managing cross-product dependencies, interface impacts and release sequencing, and act as an escalation point for the product team and business users on functional product issues, guiding resolution within agreed guardrails.
- Coordinate supplier delivery and hold external partners accountable for quality, documentation, knowledge transfer and product outcomes, promoting agile, iterative, value-driven and data-led delivery and using feedback and performance insights to continuously improve the product.
Basic Qualifications:
- Bachelor’s or master’s degree in computer science, Information Technology, Engineering, Business, Life Sciences or a related discipline, or equivalent relevant experience.
- Experience in product ownership, agile delivery, business analysis, change, process improvement or service management certifications.
- Minimum five years of experience in product ownership, business analysis, digital solutions, technology delivery or process-led technology roles.
- Experience in defining and prioritising epics, features, user stories and acceptance criteria and managing a product backlog.
- Experience in working directly with business stakeholders to translate needs into feasible, value-led technology changes.
- Experience in prioritising changes based on value, process impact, risk, cost, capacity and technology dependencies.
- Experience in guiding product analysts, engineers, architects and testers through refinement, design, testing, release and adoption.
- Experience in applying security, data protection, quality, validation, change and service-readiness controls.
- Experience in defining product performance measures and using user, process, stability and service insights to improve outcomes.
- Experience working in agile or iterative delivery environments and coordinating suppliers or external delivery partners.
Preferred Qualifications:
- Communicates product decisions and technology constraints in written and verbal form to non-technical stakeholders.
- Facilitates discovery, backlog refinement, prioritisation, demonstrations and acceptance discussions.
- Applies analytical judgement to balance value, risk, cost, complexity, urgency and operational impact.
- Interprets process information, user feedback and product data to identify and specify improvements.
- Maintains working knowledge of architecture, integration, data, security, validation, service and operational readiness.
- Maintains organisation, traceability and documentation in line with governance requirements.
- Works collaboratively across global, cross-functional and supplier teams.
- Defines solutions that are user-centred, capability-led and technology-agnostic.
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Why GSK?
Uniting science, technology and talent to get ahead of disease together.
GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade, as a successful, growing company where people can thrive. We get ahead of disease by preventing and treating it with innovation in specialty medicines and vaccines. We focus on four therapeutic areas: respiratory, immunology and inflammation; oncology; HIV; and infectious diseases – to impact health at scale.
People and patients around the world count on the medicines and vaccines we make, so we’re committed to creating an environment where our people can thrive and focus on what matters most. Our culture of being ambitious for patients, accountable for impact and doing the right thing is the foundation for how, together, we deliver for patients, shareholders and our people.
Inclusion at GSK:
As an employer committed to Inclusion, we encourage you to reach out if you need any adjustments during the recruitment process.
Please contact our Recruitment Team at IN.recruitment-adjustments@gsk.com to discuss your needs.
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