ServiceNow Inventory Control Associate

SAIC · Washington

SAIC is looking for a ServiceNow Inventory Control Associate will support IT Asset Management (ITAM) processes within ServiceNow to track the lifecycle of hardware and software assets. The ITAM lead will also support Knowledge Management to improve operational efficiency and consistency. Provide end-to-end lifecycle management for IT assets, including Government-owned and leased hardware, software, cloud assets, and associated entitlements.

Hybrid' 3 days onsite / 2 days remote - Washington D.C. 

Key Responsibilities:

Act as the centralized point of inventory control for hardware assets using ServiceNow.
Provide full Hardware Asset Management (HAM) services to maintain accurate visibility, accountability, and lifecycle control of all physical IT assets.
Ensure assets are properly tracked from acquisition through disposal, support audit readiness, and enable operational decision-making.
Manage and document the intake, put-away, and issuance of hardware and consumables in stockrooms and warehouses
Register, update, and audit asset records (e.g., laptops, servers, peripherals) across their entire lifecycle using ServiceNow.
Coordinate hardware deployments, device refreshes, and equipment retrieval for both on-site and remote employees.
Manage software licenses, subscriptions, and entitlements to ensure compliance with vendor agreements and federal requirements.
Support asset intake, deployment, transfer, and retirement processes
Maintain asset records aligned with procurement and inventory data
Coordinate with Asset Management task areas for reconciliation and audits
Support software license tracking and compliance reporting
Create and maintain knowledge articles for common incidents and requests
Ensure knowledge content is reviewed and approved prior to publication
Identify data discrepancies and escalate issues to the appropriate team members
Promote knowledge reuse to reduce incident resolution times
Retire outdated or inaccurate knowledge content

SAIC® is a premier mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.

We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.

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