Logistics Technical Lead

C.H. Robinson Worldwide · Shanghai

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C.H. Robinson is seeking a Logistics Technical Lead to support the operation and customer/partners with the technology tools used to service accounts, this includes applications, EDI and business intelligence reporting and dashboards. In this role, you will support new hire/new team member onboarding as part of the operational implementation workstream.

At C.H. Robinson, we believe that in-person collaboration is key to driving innovation and achieving success. In this role, you will work on-site with your peers five days a week, fostering creativity and producing impactful results through face-to-face interactions. Experience the full benefits of teamwork and immediate collaboration in a vibrant and engaging workplace.

Responsibilities:

The duties and responsibilities of this position consists of, but are not limited to, the following:

Navisphere/Integration

• Creation/deactivation of users
• Reporting setup/maintenance/distribution
• Ability to set up C.H. Robinson internal systems, for example:
  • Nav Online and Nav Carrier
  • Small Parcel Config Tool and Exceptions
  • Navisphere Ocean (MRM, etc)
  • Complex Load Build Profiles
  • Spotbid
  • Dock & Yard manager
• Troubleshoot system, master data, EDI (Doc tracking, EDI Audit Log, etc), and API (SP Config Tool, Kibana, etc)
• Ticket submission & follow up (INC’s, eBiz, IDEA, and PRB tickets, etc)
• Testing & training documentation – participation in ‘train the trainer’ sessions for new functionality and customer implementation projects
• Ability to train internal and external users on functionality
• Active involvement in UAT testing
• Create working instructions for new features/development where required
• Ability to create test scenarios if needed to reproduce an issue
• Create documentation e.g. working instructions / manuals to distribute to internal/external users and frequently asked questions (FAQs) from Ops to distribute to users
• Change requests and involvement of requirements gathering for new enhancements
• Test new functionality after Tech team validates functionality
• Train internal/external users of new functionality and/or reporting tools
• Customer specific items where necessary/agreed

Rating/CPC Cost Quotes

• Support the Rating team with rate analysis, formatting, templates and upload

Business Intelligence Create standard templates for customer Monthly Operational Review

• Create standard reports for performance monitoring
• Train customer users on BI tool
  

Required Qualifications:

Required:

• Bachelor’s degree in International Business or Logistics
• Minimum 8 years of experience in Logistics/Freight Management control tower operations including at least one – air, ocean, ground, parcel mode experience
• Fluent in English (written and verbal)
  

Preferred Qualifications:

Preferred:

• Strong affinity with technology solutions and confident in customer facing environments
• Understanding of operating processes and capabilities, business process standardization and enabling technologies
• Advanced knowledge of Microsoft Suite of tools , Excel, PPT, Word, Visio, Power BI
• Flexible and effective communication skills and the ability to communicate appropriately within the organization; this includes written and verbal communications
• Additional languages a benefit
• Ability to motivate and encourage change, able to get positive results in a very large, dispersed organization
• Values a diverse and inclusive work environment

Equal Opportunity

C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

Your Health, Wealth and Self
Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide additional company benefits plan that matter to you most, including life and medical insurance/ Critical illness, accident death and disability Insurance, Paid time off (PTO), Paid Sick Leave, Holiday Allowance and among others, the opportunity to prosper in a Fortune 500 company.

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