Senior Manager, Merchandising and ERP Systems
Staples Canada · Richmond Hill
Some of what you will do:
Lead the Merchandising and ERP Systems team, responsible for the day-to-day delivery, enhancement, and support of Staples’ Merchandising, Replenishment, and Procurement systems, along with the Retail and Finance modules of the enterprise ERP platform. Build and maintain strong working relationships with Merchandising, Finance, and Retail Operations stakeholders to ensure systems support current and future business requirements. Manage the team’s Technical Product Owners and support staff, providing coaching, prioritization, and performance management. Coordinate with ERP and Merchandising system vendors and support teams to ensure SLAs are met and enhancements are delivered on time. Partner with the Director, Supply Chain Systems and other IT leaders on cross-portfolio alignment and data integration initiatives.
Specifically, You Will:
Manage and prioritize the enhancement and support backlog for Merchandising, Replenishment, Procurement, and ERP (Retail / Finance) systems.
Lead, coach, and develop a team including a Manager and Technical Product Owners.
Serve as the go-to subject matter expert for Merchandising and ERP systems on cross-functional projects.
Review and approve vendor configuration, design, and modification specifications for Merchandising and ERP enhancements.
Work with other IT teams to integrate Merchandising and ERP systems into Staples Canada’s broader IT infrastructure.
Coordinate with IT support and vendor support teams to ensure production issues are resolved within SLA.
Prepare and review detailed project documentation, assign appropriate tasks, and provide a sound design for requested enhancements.
React quickly to changing business needs and recommend appropriate system enhancements.
Establish strong working relationships with Merchandising, Finance, and Retail Operations end users to gain a practical understanding of business procedures, policies, and daily operational processes.
Manage the team’s performance, providing coaching and guidance when necessary.
Some of what you need:
Post-secondary education in Computer Science, Business, or a related field, or equivalent work experience.
Minimum 8 years of progressive experience in IT, preferably within Merchandising, Retail, or ERP systems.
Minimum 3 years of IT management experience.
Experience supporting a large North American retail or e-commerce business.
In-depth working knowledge of Merchandising and Replenishment systems and their supporting business processes.
Strong understanding of ERP systems (Retail and Finance modules) and their integration with Merchandising and Supply Chain systems.
Excellent problem-solving and analytical skills.
Very good understanding of SDLC (Agile or Waterfall).
Excellent communication skills; comfortable working with both technical and non-technical business stakeholders.
Skilled in coaching, mentoring, and giving feedback.
Fluent in Microsoft Office Suite (Outlook / Word / Excel / PowerPoint).
Physical demands/working conditions:
Office environment – Hybrid, with 4 days onsite in Richmond Hill, subject to the hybrid policy.
Occasional travel to other Staples sites as required to support projects and stakeholder engagement.
Some of what you will get:
Associate discount
Health and Dental benefits
RRSP/DPSP
Performance bonuses
Learning & Development programs
And more...
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