Furniture Install/Driver Helper

Staples Canada · Winnipeg

Purpose of the Job

Performs a variety of furniture service duties, including delivery, assembly, installation, repair, and servicing of both warranty and non-warranty office furniture. Takes direction from the Furniture Install Lead and reports to the Manager, Furniture Warehouse or Manager, Furniture Operations.

Primary Duties and Responsibilities

Load furniture orders onto the truck safely and efficiently, and deliver products to customers.
Verify orders against paperwork prior to loading.
Drive to customer locations and complete furniture assembly and installation according to specifications, ensuring customer satisfaction.
Ensure all furniture is installed accurately and in a timely manner; inspect for proper functionality as per manufacturer guidelines.
Install all types of free-standing furniture, panel systems, and modular systems, including placement, leveling, cleaning, touch-ups, and removal of packaging and waste.
Address and resolve customer issues as appropriate, and escalate to the supervisor or project coordinator when necessary.
Complete furniture repair service calls efficiently and maintain all required service/repair documentation (warranty and non-warranty).
Ensure all deficiencies and repairs are properly documented and resolved in a timely manner.
Report errors, recommend corrective actions, and collaborate with project coordinators to ensure successful project completion.
Maintain vehicle cleanliness, perform daily inspections, and report maintenance issues to the supervisor.
Unload incoming furniture using appropriate warehouse equipment.
Assist delivery drivers or support warehouse operations as needed, based on workload and coverage requirements.
Be flexible to work overtime and weekends to support project completion.
Participate in scheduled physical inventory counts.
Follow all safety procedures while performing job duties.

Knowledge and Skill Requirements

Valid Class G driver’s license with a maximum of 3 demerit points.
Experience operating vehicles ranging from passenger vans to 5-ton trucks.
Strong verbal and written communication skills.
Ability to read construction blueprints and CAD installation drawings.
Proven ability to prepare installation project and issue reports.
Strong problem-solving skills and ability to follow written and verbal instructions.
Good organizational skills.
Experience using warehouse equipment and lightweight tools (e.g., pallet jacks, dollies, and power tools).
Excellent customer service skills with a professional and courteous approach.
Must be at least 21 years old, physically fit to drive, and possess a good driving record.
Knowledge of the local metro area is an asset.
Experience with hand trucks/dollies preferred; training for pallet jack use will be provided.

Physical Demands / Working Conditions

Physical Demands:
This role requires physical effort and manual dexterity. Employees must regularly sit, stand, walk, climb, stoop, kneel, crouch, crawl, push, pull, and balance for extended periods. The role involves frequently lifting and carrying 70–100 lbs, and occasionally up to 300 lbs with mechanical assistance. Employees must operate delivery trucks and warehouse equipment, and use lightweight power and manual tools for installation and repair tasks.

Work Environment:
Employees work in various weather conditions while driving delivery routes. The role involves regular use of warehouse equipment and tools. Adherence to safety procedures minimizes risks. The work environment typically has a moderate noise level.

We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for an existing vacancy.

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