General Manager - Kohl's Ranch Lodge
Hilton Grand Vacations · Payson
Hilton Grand Vacations is now looking for a General Manager to join the team at Kohl's Ranch Lodge!
Kohl's Ranch Lodge is a charming 66-unit mountain retreat nestled beneath the world's largest Ponderosa Pine Forest at the base of Arizona's scenic Mogollon Rim. Offering a warm, lodge-style atmosphere and surrounded by breathtaking natural beauty, our resort provides memorable guest experiences through exceptional hospitality, comfortable accommodations, and a variety of on-site amenities. Join our close-knit team and be part of a destination where guests come to relax, recharge, and reconnect with nature
Here's why you will love it here:
- Enjoy exceptional benefits, including comprehensive health care options starting day 1
- Travel Discounts Program with hotel rates worldwide, and an Employee Assistance Program that supports your well-being.
- Take advantage of numerous learning and advancement opportunities to fuel your professional growth.
- Unlimited PTO plan for managers and above that provides employees with ample time off to rest, recharge, and spend quality time with their loved ones.
- Benefit from a company culture that values work-life balance and family-friend
- Comprehensive 401(k) program with company match contributions to help secure your financial future.
- Exclusive employee stock purchase program, allowing you to invest in your future while benefiting from company growth.
- Additionally, a range of exclusive perks is available to enhance your overall employee experience and well-being.
Responsibilities include:
- Customer focus by building strong and internal and external customer relationships and delivering customer-centric solutions.
- Instills trust by gaining the confidence and trust of others through honesty, integrity, and authenticity.
- Collaborates and builds partnerships and works collaboratively with others to meet shared objectives.
- Coordinates with business management staff to ensure that accurate records are maintained, and cost controls are monitored and applied.
- Action-oriented, taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
- Responsible for ensuring the efficient operation of resort functions, such as front office, housekeeping, maintenance, security and loss prevention, and recreational functions through indirect supervision.
- Communicates continuously with the Homeowners Association(s) Board of Directors.
- Develops and maintains cost and labor controls to ensure operation within budget.
- Must demonstrate leadership skills with the ability to acquire, develop and retain an engaged team.
- Conducts periodic inspections of units, building, grounds, noting deficiencies of employees, contractors and physical appearance of property.
- Commitment and dedication to our people-first culture.
- Ensure guest/owner safety and security; maintain crisis management plan.
- Assures compliance with labor laws and respects areas of responsibility.
- Works closely with developer, homeowners’ association, project management and in-house sales and marketing leadership.
- Other duties as assigned.
Key Skills and qualifications:
- Comprehensive knowledge of vacation ownership principles, practices, and procedures, including HOA laws and regulations in the day-to-day management of the resort.
- Must possess and apply a comprehensive knowledge of financial principles and statements to review and analyze resort and HOA financial status.
- Must demonstrate the ability to create and maintain a culture of diversity, equity and inclusion.
- Must possess excellent written and verbal communication skills.
- 5 years of management experience in a comparable property.
- Strong background in rooms division operations.
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
What makes Hilton Grand Vacations unique?
There’s nothing more rewarding than creating lifelong memories, for yourself and for others. And that’s what you’ll do with us. Through our inclusive culture of belonging, we value and celebrate the uniqueness of every individual who makes us who we are and is part of our amazing global community of more than 14,000 Team Members. They are the talented and brilliant people who deliver memorable experiences for our Members and Guests every single day through their commitment and passion for who we are and what we do. As an award-winning workplace, we pride ourselves on the positive impact we make in our industry and in the communities where we live and work. And we’re dedicated to recognizing, rewarding and supporting every achievement, however big or small. It’s all part of making incredible memories, together.
Find your path in a career that really matters, where you’ll truly belong. Join our growing, innovation-driven team today.
Join the team that makes vacation dreams for guests come to life while building an empowering career for themselves with a worldwide leader in vacation ownership!