Coordinator Marketing Reservations - Mktg Support

- Answer incoming phone calls in a timely and professional manner.

- Manage wave allotments and percentages for OPC/In-House marketing.

- Lead distribution: Appropriately distribute leads based on Pre-Arrival performance.

- Research and determine Owner Tour eligibility for IPC Tours.

- Book tours received from Local Marketing Agents. 

- Process POS Package payments

- Assist Sales/Contracts department in creating new guests leads.

- Assist in preparing and updating all necessary tour manifests for marketing department, to better manage and track wave allotments. 

- Ensure all On-Site and Pre-Arrival leads are allocated properly according to business rules.

- Ensure all confirmation/ wake-up calls are completed in a timely manner.

- Communicate with call center on tour overages, tour wave needs, as well as maintaining efficient tour times and percentages by wave to drive maximum results. 

- Assist in communicating new changes to percentages, waves or new tour times to the Marketing Team.

- Process and submit Hilton Honors points for marketing department to corporate for posting, processing and payments.

- Track and process all gifting overages for marketing department. 

- Review historic volume for accurate scheduling of Reservations team.

- Weekly Lead Clean-up:

- CT to QT lead research and adjustment

- CT & NS tour clean-up

- Package Audits