Member Retention Specialist

Hilton Grand Vacations · Las Vegas

This role is ideal for experienced, motivated, ambitious individuals who excel in a high-energy, customer-focused environment and consistently deliver results.

At Hilton Grand Vacations, our mission is simple: make someone’s day—every day.

We create unforgettable experiences in an energetic, people-first environment where Team Members help guests explore the world, make memories, and spend more time together. Our success is driven by the passion, talent, and dedication of our Team Members—and we’re excited to welcome new talent to our retention team.

Why You’ll Love Working with Us

Competitive Hourly Pay
Performance-Based Bonus Opportunities
Additional Incentives Based on Retention Performance
Best-in-Class Benefits (Starting Day 1)
Comprehensive medical, dental, and vision coverage
401(k) with company match
22 days of PTO in your first year (increasing to 27 days in year two)
Team Member Travel Program – stay at incredible properties worldwide starting at $40/night
Discounts, development opportunities, and career growth across the Hilton portfolio and so much more!

As a Member Retention Specialist, you will engage with guests who have purchased a Hilton Grand Vacations Ownership product and have elected to cancel their transaction. You will present approved ownership alternatives and designated inventory solutions that align with the guest’s vacation needs and lifestyle goals.

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