Physician Support Services Manager
Indiana University Health · Muncie
Physician Support Services Manager
Our leaders shape strategic initiatives, develop passionate teams, and work to improve health outcomes. They advance our mission and exemplify excellence, compassion, teamwork and purpose in all that they do. Indiana University Health is seeking individuals who embody these values to join our Medical Staff Services leadership team in the role of Physician Support Services Manager.
This role supports IU Health's patient safety and quality goals by performing credentialing and privileging activities in compliance with Medical Staff Bylaws, policies and procedures, accreditation, federal and state requirements, and organizational standards.
Leads and manages medical staff credentialing, privileging, and peer review operations by establishing, implementing, and maintaining compliant, efficient processes.
Oversees compliance with accreditation standards and applicable state and federal regulatory requirements by interpreting requirements, monitoring adherence, and guiding corrective actions, including oversight of regulatory and accreditation surveys, audits, and reviews.
Manages departmental operations through workflow design, performance monitoring, and analysis of credentialing, privileging, and peer review data to support operational effectiveness and continuous improvement.
Develops and supports staff capability through orientation, education, and training activities to ensure ongoing competence and collaborates with internal stakeholders to promote consistent, integrated credentialing and privileging processes.
Coordinates physician recruitment activities by collaborating with internal stakeholders to support recruitment workflows, ensure timely and compliant onboarding, and align recruitment efforts with credentialing, privileging, and Medical Staff processes.
Conducts, participates in, and maintains clinical competency evaluations and peer review processes, including review of practitioner performance, sanctions, complaints, and adverse information, working directly with physician leaders to ensure fair, consistent, and compliant application of Medical Staff Bylaws and standards.
Provides guidance to physician committee and administrative leadership and manages the maintenance, review, and revision of Medical Staff Bylaws.
Demonstrates mastery‑level understanding of accreditation standards, regulatory requirements, and managed medical staff functions and collaborates with physician leaders to develop and maintain a facility‑specific, criteria‑based clinical privileging system aligned with regulatory, accreditation, and organizational standards.
This is a fully onsite role Monday-Friday day shift.
Key Relationships
Reports to: VP CMO
Direct Reports: 3-4
Key Relationships: Quality and Safety
Candidate Qualifications
Candidates for the position will be evaluated according to the following criteria and competencies.
- Bachelor's Degree is required. Master's Degree is preferred.
- Requires 5-7 years of relevant experience.
- Certification in Professional Medical Services Management (CPMSM) is required, or must be obtained within 2 years of eligibility.
- RN is preferred.
Indiana University Health is unlike any other healthcare system and we're looking for team members who share the things that matter most to us. IU Health leaders play a crucial role in advancing the mission of our organization and inspiring teams to make a meaningful difference in the lives of patients. As one of Indiana’s largest employers and the most comprehensive medical system in the state, our vision is to lead the transformation of healthcare through quality, innovation and education, and make Indiana one of the nation’s healthiest states.
IU Health is the largest health system in Indiana with nearly 40,000 team members, 16 hospitals and $8.64 billion in operating revenue. The system’s programs in cancer, cardiovascular, neuroscience, orthopedics, pediatrics and transplants have received national recognition for quality patient care. IU Health, in partnership with the Indiana University School of Medicine, bring together highly skilled physicians, researchers, and educators into close collaboration to provide world-class care for children and adults and improve the health of patients and communities across Indiana.
Indiana University Health is dedicated to a fair hiring process and is committed to equal opportunity and nondiscrimination for all individuals, regardless of age, color, disability, ethnicity, marital status, national origin, race, religion, gender identity, expression, sexual orientation, or veteran status.
- Indiana University Health has nearly 40,000 team members, including more than 3,600 physicians and 1,200 advanced practice providers, and we’re home to the largest nursing network in Indiana with more than 9,000 nursing team members at over 800 sites of care.
- IU Health is ranked No. 1 in Indiana by U.S. News & World Report, Riley Children's Health is ranked among the top children's hospitals in the country by U.S. News & World Report.
- A unique partnership with the Indiana University School of Medicine – one of the nation’s largest medical schools – gives patients access to groundbreaking research and innovative treatments, and it offers team members access to the latest science and the very best training – advancing healthcare for all.
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With 15 hospitals, including seven with Magnet designation and eight with Pathways to Excellence designation, our team members are leading the way through excellence.
- At Indiana University Health, your personal and professional growth is a top priority. You will have access to many diverse opportunities to learn and develop in meaningful ways that matter most to you, such as advanced clinical training, leadership development, promotion opportunities and cross training development.
- Indiana University Health is invested in the lives of Hoosiers, leading the transformation of healthcare to make Indiana one of the nation’s healthiest states.
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