IT Business Analyst
J.M. Smucker · Orrville
Your Opportunity as the Analyst, IS Business Analysis – Marketing Operations
The Analyst, IS Business Analysis - Marketing Operations serves as an entry-level hybrid Business Analyst and technical operations resource supporting the Marketing Operations & Information Systems team. This role partners with business stakeholders and IS team members to support automated processes, integrations, and SaaS platforms, while assisting with requirements gathering and solution support.
Working under guidance, this role contributes to both project and run-model activities, helping ensure solutions are stable, supported, and aligned with business needs. The position requires strong communication, a customer service mindset, attention to detail, and a willingness to learn technical systems and business processes.
Location: Orrville, OH (Close proximity to Cleveland/Akron)
Work Arrangements: Hybrid - onsite a minimum of 9 days a month primarily during core weeks as determined by the Company; maybe more as business need requires
In this role you will:
Support the Run Model
- Support day-to-day operations of automations, integrations, and SaaS platforms
- Participate in support activities including incident triage, ticket resolution, and business support requests
- Follow established prioritization and escalation processes when handling support issues
- Assist in maintaining service stability by identifying issues and escalating risks appropriately
- Contribute to reducing recurring issues through documentation and continuous improvement
- Maintain and update Standard Operating Procedures (SOPs) and knowledge base content
Assist with Requirements Gathering & Solution Delivery
- Partner with senior analysts and stakeholders to gather and document business and functional requirements
- Support creation of deliverables such as process flows, requirements documentation, and test cases
- Help translate business needs into clearly defined requirements for technical teams
- Participate in testing efforts, including executing test cases and documenting results
- Assist with small enhancements or project workstreams under guidance
Support SaaS Platforms & Integrations
- Provide operational and functional support across SaaS tools and integrations including things like SnapLogic, Power Automate, Copilot Agent Development and prompt engineering, etc.
- Work with technical team members to troubleshoot and resolve system issues
- Assist in basic configuration, monitoring, and validation of integrations and automation workflows
- Escalate complex issues to senior team members or vendors when appropriate
- Learn platform capabilities, data flows, and integration dependencies
Drive Operational Excellence & Continuous Improvement
- Identify opportunities to reduce complexity, standardize processes, and improve system reliability
- Suggest improvements based on recurring support issues or inefficiencies
- Contribute to automation and process optimization efforts where possible
- Participate in retrospectives or team discussions to capture learnings and improve outcomes
Build Relationships & Learn the Business
- Develop working relationships with business stakeholders and IS team members
- Seek to understand business processes, systems, and data flows
- Provide responsive, customer-focused support to end users
- Actively seek guidance and feedback to improve performance and skills
What we are looking for:
Minimum Requirements:
- Bachelor's degree, equivalent experience or specialized training in Information Technology
- Experience analyzing business requirements and translating them into technical requirements
- Demonstrated ability to learn new tools, systems, or technologies
- Communicate clearly with both technical and non-technical audiences
- Follow defined processes while identifying opportunities for improvement
- Manage multiple tasks with direction and guidance
- Troubleshoot basic issues and escalate appropriately
- Work effectively in a team-oriented environment
- Curious and eager to learn new systems, tools, and business processes
- Strong customer service mindset with ownership of work
- Detail-oriented and committed to delivering quality outputs
- Proactive in asking questions and seeking guidance
- Collaborative and values strong working relationships
Additional skills and experience that we think would make someone successful in this role (not required):
- Experience working with data, systems or SaaS platforms
- Experience with SnapLogic
The Right Place for You
We are bold, kind, strive to do the right thing, we play to win, and we believe in a strong community that thrives together. Our culture is rooted in our Basic Beliefs, and we believe in supporting every employee by meeting their physical, emotional, and financial needs.
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, genetic information, age, national origin, disability status or protected veteran status.