Systems Analyst I - Application Support
Mortenson · Minneapolis
Position Summary
The Systems Analyst I supports business-critical applications within the Construction Applications portfolio, assisting with the administration, maintenance, support, and continuous improvement of solutions that enable construction operations. This role works closely with business partners, end users, vendors, and internal ITS teams to ensure applications remain secure, reliable, current, and aligned with business needs.
The Systems Analyst I will assist in supporting a variety of construction-focused technologies, including Autodesk products, Engineering Services applications, and other software platforms utilized throughout the organization. The role offers an excellent opportunity to develop technical expertise, gain exposure to construction operations, and work alongside senior and lead systems analysts while building a foundation in application support and systems analysis.
**Please note - this is a hybrid role. Candidates should plan for at least 3 days in the office each week.
Essential Responsibilities
Application Support & Administration
- Provide day-to-day support for applications within the Construction Applications portfolio.
- Assist in administering applications, including user provisioning, access management, configuration updates, and installation support.
- Coordinate and support scheduled application maintenance activities, including patching, upgrades, and software updates.
- Ensure supported applications remain current, secure, and compliant with established standards.
- Monitor and address application-related incidents and service requests through established ITS processes.
Troubleshooting & Issue Resolution
- Work with end users, ITS technical resources, and vendor support teams to troubleshoot and resolve application issues.
- Investigate system problems, identify root causes, and assist in implementing corrective actions.
- Escalate complex issues appropriately while maintaining ownership and communication throughout the resolution process.
- Assist with testing and validating fixes, upgrades, and system changes before deployment.
Business & Vendor Relationship Management
- Support management of the Construction Applications portfolio's vendor relationships, including coordination with more than 80 software and technology vendors.
- Assist with software licensing activities, including renewals, license additions, entitlement tracking, and license key management.
- Document vendor communications, processes, decisions, and outcomes to ensure consistency and accountability.
- Coordinate with vendors and internal stakeholders to facilitate application support, maintenance, and issue resolution.
Business Analysis & Solution Discovery
- Partner with business users to understand application needs and operational challenges.
- Assist with gathering, documenting, and validating business requirements.
- Research options and participate in evaluating technical solutions to business problems.
- Support solution design, testing, implementation, and user adoption activities.
Collaboration & Continuous Learning
- Collaborate effectively with construction operations teams, business partners, vendors, and ITS colleagues.
- Work closely with senior and lead systems analysts to learn best practices and expand technical capabilities.
- Develop an understanding of construction processes and workflows to better support end users and business objectives.
- Maintain documentation, create support procedures, and contribute to knowledge-sharing activities.
- Adhere to ITS standards, change management practices, ticketing requirements, and professional IT operational procedures.
Qualifications
Required
- Strong analytical, problem-solving, and troubleshooting skills.
- Strong verbal and written communication skills.
- Ability to build positive working relationships with end users, business partners, vendors, and technical teams.
- Ability to manage multiple priorities and coordinate work schedules effectively.
- Demonstrated initiative, curiosity, and willingness to learn new technologies and business processes.
- Ability to identify, research, and resolve ambiguous or unfamiliar issues.
Preferred
- Exposure to IT support, systems administration, application support, or related technology roles.
- Experience supporting business applications in a corporate environment.
- Familiarity with Autodesk products or engineering/construction-related software.
- Knowledge of construction industry processes, workflows, and technologies.
- Experience working with software vendors, license management, or software renewals.
Success Characteristics
- Eagerness to learn and grow as an IT professional.
- Customer-focused mindset with a commitment to service excellence.
- Strong organizational skills and attention to detail.
- Ability to work independently while collaborating effectively within a team environment.
- Demonstrates accountability, professionalism, and a positive attitude when supporting users and business partners.
A few benefits offered include:
(for Non-Craft & Non-Union Craft working 25+ hours / week)
- Medical and prescription drug plans that includes no additional cost vision coverage
- Dental plan
- 401k retirement plan with a generous Mortenson match
- Paid time off, holidays, and other paid leaves
- Employer paid Life, AD&D, and disability insurance
- No-Cost mental health tool and concierge with extensive work-life resources
- Tuition reimbursement
- Adoption Assistance
- Gym Membership Discount Program
The base pay range for this role is $77,000 - $115,600. (Actual range is higher for the following office locations: Denver, CO and Chicago, IL – 5%, Seattle, WA, and Portland, OR – 10%, Washington, D.C. – 12.5%).
Base pay is positioned within the range based on several factors including an individual’s knowledge, skills, and experience, with consideration given to internal equity. This position is eligible for Mortenson’s incentive plan.
#LI-CB1
Please make note:
- Visa sponsorship is not offered for this position.
- Our postings are typically open a minimum of 5 days and an average of 44 days.
ABOUT MORTENSON
As a top builder, developer, and EPC (Engineering, Procurement, and Construction), our expertise spans markets like sports, renewable energy, data centers, healthcare, and more. We are builders at heart, working to ensure the built environment has a lasting positive impact.
Let’s Redefine Possible®
Equal Employment Opportunity
Your uniqueness brings new and creative perspectives to the team. Mortenson is committed to providing equal opportunities of employment (EOE) to all individuals, regardless of your race, religion, gender, national origin, age, veteran status, disability, marital status or any other legally protected category.
Other Items to Note
- Mortenson reserves the right to hire any individual without legal or financial obligation on unwanted solicitations. No agency emails, calls, or solicitations are accepted without a valid agreement.
- Must be currently legally authorized to work in the U.S. without sponsorship for employment visa status (e.g., H1B status, 0-1, TN, CPT, OPT, etc.). We are unable to sponsor or take over sponsorship of an employment Visa at this time.