Senior Director, Voluntary Benefits Consulting (Large Market)
WTW · Charlotte
Our Health and Benefits business helps large and mid-size clients control health and welfare plan costs, improve health outcomes and promote employee engagement through broad-based, state-of-the-art interventions. We provide solutions encompassing creative plan design, vendor evaluation and management, pricing and funding strategies, data analytics, valuation support, compliance and governance strategies. We also provide Specialty consulting services including clinical/health management program design, pharmacy solutions, disability/absence management strategies and claims audit services. Product based solutions such as our pharmacy purchasing coalition round out our broad-based suite of offerings.
The Role This role will support our efforts to grow voluntary insurance consulting opportunities in the Southeast region of the US. The position will be a subject matter expert role focused on new business sales; marketing; voluntary benefit products; service design and ongoing management of WTW clients. This will require execution of a growth/sales strategy, including the on-going refinement of the product strategy. Key operational activities are developing/architecting the infrastructure to support client delivery, including training of H&B consultants, internal cross-LOB collaboration, and coordination with external partners/carriers.
Performance Objectives:
Clients
· Lead and manage multiple client engagements
· Drive Voluntary Benefits insurance consulting sales and marking efforts for region
· Lead the development of optimum project and expansion solutions for the client
· Create client specific business plans to ensure growth, retention and expansion goals are met
· Serve as senior level escalation point for client and operational issues and drive solutions
Excellence
· Coordinate with VB Operations team to ensure service levels meet or exceed client expectations and professional excellence standards
· Ensure quality of deliverables and enforcement of critical deadlines through effective communication
Financial
· Negotiate with client/carrier for the efficient delivery of services as profitable fee or commission levels
· Ensure full scope of services are priced appropriately for client expansion opportunities
· Maintain and manage client profitability
People
· Mentor and provides feedback internally to other team members
· Facilitate communication between client and service teams
· Build relationships with internal and external resources
· Participate in an annual performance management process
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