Associate Manager - Client Management, H&B, SGP
WTW · Singapore
- Responsible for managing customer relationships in the area of health & benefits.
- Responsible for the design and implementation of effective employee benefits (including voluntary benefits, regional/pooling) programmes and the subsequent day-to-day management of all client service activities.
- Responsible for profitability of clients within your portfolio. Ensuring that you and/or Client Advocates are successful in negotiating profitable fee/commission levels with each client serviced by you.
- Responsible for actively cross selling existing clients.
- Responsible for retention.
- Responsible for implementing and maintaining compliance systems in accordance with the WTW Excellence Model.
Key Tasks
Overall management/control/development of the employee benefits programmes for assigned clients which include the following aspects of WTW service:
• Account Management
o Program management
Design efficient plan designs and funding arrangements that fit client’s needs.
Demonstrate proficient writing, oral presentation skills in client reports, recommendations, and presentations.
Provide claims analysis reports, including loss ratio, frequency of the use, member
profile, etc.
Legislative updates:
• Communicate Human Resources team any changes in local laws related to group life insurance, medical and dental benefits; and potential direct and/or indirect impacts on the company’s current benefits programs.
o Stakeholder management for excellence client service delivery
Effective planning/coordination/communication/delegation/motivation within team to work as a coordinated Group.
Developing the "total service programme" for each client by promoting the full range of Willis services where a need exists.
Enhancing/building client relationships and getting to know clients including decision makers.
o Maximizing account profitability for each client by:
achieving optimum remuneration consistent with competitive premium level as compared with services provided.
managing credit control
monitoring workload
• Account Administration
o Ensuring that the following are current for each client:
Client Data File(s)
Client Service Status Record (BOR)
Minutes of Clients Meetings
Communications in accordance with Group Standards
• Claims Escalation Management
o Timely claims escalation resolution and supporting clients in LOG escalations
• General
Enhancing Company’s profile amongst clients
Ensuring compliance with the requirements of Company’s Quality Standards
Ensuring no Errors & Omissions claim arises out of clients.
Building carrier relationship
Monitor/control workflow priorities in the team to ensure goals/target are achieved
• Assist/undertake any other duties as may be required.