People and Culture Manager
Four Seasons · Four Seasons
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Set along 100 acres of pristine beachfront on Okinawa’s west coast, Four Seasons Resort and Private Residences Okinawa will introduce a new expression of resort living in Japan. Designed in harmony with the island’s natural landscape and cultural heritage, the resort will feature guest rooms, private villas, residences, and a beach club, all connected through walkable gardens and open spaces. With a focus on thoughtful design, connection to nature, and the signature service that defines Four Seasons, the resort will offer both guests and team members the opportunity to be part of something truly special in one of Japan’s most unique destinations.About the role:
The Four Seasons Resort and Residences, Okinawa is looking for a People and Culture Manager.
Four Seasons is seeking a talented, passionate, and people-focused People & Culture Manager to join the pre-opening team of Four Seasons Resort and Residences, Okinawa.
Reporting to the Director of People & Culture, the People & Culture Manager will play a pivotal role in bringing the resort to life by helping build an exceptional employee experience from day one. This position will support the development and execution of the resort's People & Culture strategy while leading key pre-opening initiatives, including recruitment, onboarding, learning and development, employee engagement, and policy implementation.
As a member of the pre-opening leadership team, you will help create a workplace culture that reflects the values of Four Seasons and establishes the resort as an Employer of Choice in Okinawa and Japan.
What you will do
As a Culture Champion and Advocate of the Golden Rule, you will help create a positive, inclusive, and high-performing workplace where employees can thrive.
Key responsibilities include:
- Support the execution of the People & Culture strategy in alignment with the resort's business objectives and pre-opening milestones.
- Lead and coordinate large-scale pre-opening recruitment efforts to attract, select, and onboard top talent across all departments.
- Partner closely with department leaders to develop workforce plans and build strong talent pipelines.
- Support opening workforce planning, orientation programs, and employee onboarding initiatives to ensure a seamless opening experience.
- Act as a trusted business partner to leaders and managers, providing guidance and support on employee relations, performance management, talent development, and organizational effectiveness.
- Champion talent management and succession planning initiatives to support the long-term growth of the resort.
- Collaborate with leaders to identify learning and development needs and support the implementation of impactful training programs.
- Help establish and implement People & Culture policies, procedures, standards, and systems in compliance with local legislation and Four Seasons standards.
- Foster strong employee engagement through recognition programs, team member events, wellness initiatives, and meaningful employee experiences.
- Provide coaching and counseling to employees and managers, promoting a positive and respectful work environment.
- Support employee communications and change management initiatives throughout the pre-opening and opening phases.
- Ensure employee records, documentation, and People & Culture processes are maintained accurately, confidentially, and in compliance with legal requirements.
- Assist in monitoring People & Culture budgets and maintaining effective cost management practices.
- Analyze People & Culture metrics and employee feedback to identify opportunities for continuous improvement.
- Partner with regional and corporate teams to implement key Four Seasons People & Culture initiatives and programs.
What you bring
We are looking for an individual who combines a genuine passion for people with strong business acumen, adaptability, and enthusiasm for building something exceptional from the ground up.
You will ideally bring:
- A passion for creating outstanding employee experiences and fostering an engaging workplace culture.
- Previous experience in a People & Culture / Human Resources leadership role, preferably within luxury hospitality, hotels, resorts, or pre-opening environments.
- Experience supporting recruitment, workforce planning, onboarding, and employee relations activities.
- Strong business acumen with the ability to align people strategies with operational priorities.
- A proactive, hands-on approach and the ability to thrive in a fast-paced, evolving pre-opening environment.
- Excellent interpersonal and communication skills with the ability to build trust and credibility at all levels of the organization.
- Strong coaching, influencing, and relationship-building capabilities.
- The ability to balance employee advocacy with business needs while serving as a trusted advisor to leaders and employees.
- Strong organizational and project management skills with the ability to manage multiple priorities simultaneously.
- Experience driving employee engagement, learning and development, and talent management initiatives.
- Fluency in English and Japanese (verbal and written).
- The legal right to work in Japan.
What we offer
- Competitive Salary, wages, and a comprehensive benefits package
- Excellent Training and Development opportunities
- Complimentary Accommodation at other Four Seasons Hotels and Resort
- 50％F&B outlet discount for other Four Seasons Hotel in Japan.
- Complimentary Dry Cleaning for Employee Uniforms or Business Attire
- Complimentary Employee Meals
- Social insurance
- Define contribution benefit
- Yearly health checks up
Schedule & Hours
- This is a full-time position.
- 40 working hours per week.
- 10 days off every month except February (9 days)
* Successful candidates must possess legal work authorization for Japan.
Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.
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