Home Centre Clerk - Minnedosa Home Centre
Co-op · Minnedosa
Key Responsibilities:
- Provide exceptional customer service by assisting customers with product selection, answering inquiries, offering product recommendations, and resolving concerns in a professional and timely manner.
- Promote products, services, special orders, and current promotions while building positive customer relationships.
- Receive, unpack, organize, stock, and merchandise products according to established standards.
- Maintain attractive product displays, signage, pricing, and shelf presentation to maximize sales and enhance the customer experience.
- Monitor inventory levels and assist with inventory counts, stock rotation, and inventory accuracy.
- Operate point-of-sale systems and process customer transactions accurately, including cash, debit, credit, and account purchases.
- Balance cash tills and follow all cash handling procedures.
- Maintain a clean, organized, and safe sales floor, warehouse, yard, and storage areas.
- Assist with seasonal displays, promotional setups, marketing initiatives, and special projects.
- Follow workplace health and safety policies, loss prevention procedures, and company standards.
- Participate in required training programs and perform other duties as assigned.
Education and Experience:
- Completion of high school is preferred.
- Previous retail, customer service, merchandising, warehouse, or Home Centre experience is considered an asset.
- Experience operating cash registers and point-of-sale systems is preferred.
- Ability to work independently and as part of a team.
- Strong verbal communication and customer service skills.
- Commitment to ongoing learning and development.
- Forklift certification or willingness to obtain certification.
- WHMIS certification or willingness to complete training.
- Valid driver's license is considered an asset.
- Ability to work flexible hours, including evenings, weekends, and holidays as required.
- Frequent standing, walking, lifting, pushing, and carrying merchandise.
- Exposure to changing weather conditions when working in outdoor yard areas.
- Fast-paced retail environment with frequent customer interaction.
- Moderate physical demands including repetitive movements, material handling and ability to lift up to 50lbs.
Competencies:
- Customer Focus: Provides exceptional customer service and builds positive customer relationships.
- Communication Skills: Actively listens, asks appropriate questions, and shares information accurately.
- Teamwork & Cooperation: Supports team members, shares knowledge, and contributes to a positive work environment.
- Accountability: Takes ownership of responsibilities and follows through on commitments.
- Attention to Detail: Maintains accuracy in pricing, merchandising, inventory, and transactions.
- Problem Solving: Identifies issues and implements practical solutions while knowing when to seek assistance.
- Time Management: Effectively balances customer service and operational responsibilities.
- Adaptability & Flexibility: Adjusts to changing priorities and seasonal demands.
- Safety Awareness: Follows safe work practices and promotes a safe workplace.
- Product Knowledge Development: Continually develops knowledge of products and services to support customers effectively.
What We Offer:
- A Competitive Compensation and Benefit Package: Our Team Members receive competitive salaries and a comprehensive benefits package which includes Group Life Insurance, Short- & Long-Term Disability, Extended Health and Dental, and an employer-contributed pension plan matched at 6% of salary.
- Inclusive Work Environment: At Co-op, we embrace diversity and inclusion, and we're working to create a workplace that is as diverse as the communities we serve. We support and provide an environment that allows all to bring their whole selves to work.
- Professional Development: We encourage our Team Members to take advantage of learning opportunities, grow their skills, and foster a culture of teamwork and innovation.
- Additional Offerings: Team Member Purchase Rebate Program, Team Member Volunteer Incentive Program, Home Centre Preferred Pricing, Employee and Family Assistance Program (EFAP), and a Team Member Fitness Rebate of up to $100 per year toward eligible health and fitness purchases.
About Us
Heritage Co-op 1997 Ltd. is here to serve our members and customers with products and services that help build, feed, and fuel individuals and communities. We are a different kind of business. Being member-owned means that any profits are returned to our members and stay in the local economy. We live where you live, work where you work, and help grow the economy right here.
We are proud to be an equal opportunity employer and are committed to providing reasonable accommodation throughout the recruitment process to ensure an enjoyable candidate experience. Please reach out to the Human Resources team to discuss your needs if you require accommodation.
We thank all candidates for their interest; however, only those selected to continue in the recruitment process will be contacted.
The Home Centre Clerk is responsible for providing an exceptional level of customer service while supporting the daily operations of the Home Centre. This position assists with merchandising, inventory control, product stocking, sales transactions, housekeeping, and maintaining a safe work environment. The Home Centre Clerk contributes to achieving sales and customer service goals while delivering a World Class Customer Experience.